About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

The Risk Product Operations Specialist is responsible for helping instill a risk framework and mitigation procedures for our Gusto Money and Members products. This individual will help implement new features, refine existing processes and ensure risk requirements are met that enable us to deliver a world class customer experience. 

About the Team:

The Payments and Risk team at Gusto ensures that our 300,000+ small and medium businesses and millions of their employees are getting paid on time, every time in a safe manner. You will be our Risk Product Operations Specialist who helps enable the Risk team to scale by developing risk systems, processes and policies that are foundational to our payroll solutions. You will work closely with a team of Engineers and Designers, to build the roadmap, set strategic priorities, and ensure the successful implementation of our global risk stack. 

Here’s what you’ll do day-to-day:

  • Ownership: Act as the knowledge owner for products, processes and analytics for Gusto Money and Members products.  Identify existing and emerging risks and what opportunities we have to mitigate those risks
  • Collaborate: Work with engineering, product, other cross-functional teams and external stakeholders to drive action and development on a regular cadence to improve internal and external user experiences
  • Innovate: Align with the product team on the go-to-market roadmap for new features and work with the Operations team to ensure that Risk is prepared to deliver an excellent customer experience for upcoming product and feature launches
  • Monitor and Cure Exposures: Use all data and tools available, both quantitative and qualitative to drive upstream solutions in the product and reduce operational and customer pain points resulting in increased scalability. Work with SQL and Excel / Google Sheets to monitor success of tools and solutions
  • Drive Strategy and Change Management. Pull data, via self-service dashboards and SQL queries, to highlight important themes in Risk systems.  Scope and drive continual enhancements to our processes to identify and mitigate movement from exposure to severe delinquency

 

Here’s what we're looking for:

  • Experience: 4-7 years of experience in Banking and/or Fintech fields
  • Strategy: Ability to think strategically, identify areas of opportunity and influence change across the Risk organization 
  • Thought Process:  An insatiable appetite for operational excellence, knack for creative thinking, project and product management, ability to spot unusual patterns, and sharp attention to detail
  • Data-Focused: Demonstrated experience using SQL and Excel. Innovative and creative skills to pull and derive insights from data, collect and interpret feedback to solve problems and monitor solution results
  • Project/Product/Case Manager: Proven project and product-management skills, with demonstrated experience delivering on a deadline. Excellent time management skills and curiosity in product design
  • Values: Driven by a strong moral compass, is objective yet compassionate and does the right thing every time
  • Communication: Demonstrated cross functional communication and influence with product managers, engineers and other technical teams, and/or customers
  • Attitude.  Goal-oriented, positive, and proactive.  Comfortable in a fast-paced, operationally focused and results-oriented work environment. Willingness to lead by example, own operational and technical responsibilities

Our cash compensation amount for this role is targeted at $98,000/yr to $116,000/yr in Denver & most remote locations, and $114,000/yr to $140,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

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Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. 

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