About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

As Gusto Embedded Payroll has continued to expand, our portfolio has grown to include increasingly custom and complex programs with Partners each serving thousands or hundreds of thousands of employers. We recognize the need for additional planning, facilitation, and coordination that brings together GEP workstreams, external Partner stakeholders and teams, and x-Gusto teams. Program Management within Gusto Embedded Payroll is a relatively new function, and you will be helping build out this new discipline. This role has two key areas of focus:

  • Leading cross-functional initiatives while we build out implementations with our Partners.
  • Focusing internally within the team to build scalable systems and tooling to help fuel our rapid growth goals.

This will be a dynamic role, working across multiple disciplines both internally and externally. You’ll work together with our teams (who are eager for the support!) to iterate and build those programs as we grow. Because we’re still in our early days with this function, you’ll have an ability to rapidly develop and deploy best practices to help scale (1->10 phase and beyond). You’ll be directly empowered by our Head of Program Management.

About the Team:

Gusto Embedded Payroll (“GEP”) allows us to bring our people platform to thousands more businesses than those we serve directly and will play a key role in Gusto’s growth. Learn more here and here.

Here’s what you’ll do day-to-day:

  • Project Planning and Expertise: Planning for and executing on intricate deliveries of custom, multi-workstream and -phase programs for GEP’s highest impact partner implementations
  • GEP Interface: Connecting technical details, growth initiatives, and support needs, making sure all GEP teams work together in service of GEP mission and goals
  • Cross-functional Facilitation: Coordinating across x-GEP and x-Gusto initiatives to include points of view, track progress, connect dependencies, and discover risks early to prevent delays to partner launch and growth
  • Process and Documentation: Standardizing delivery process and playbook for complex partner deliveries, arming GEP with the tools to maximize future partner opportunities

Here’s what we're looking for:

  • 7+ years of experience in program or project management, with a focus on external client engagements, enterprise technology/SaaS experience is a bonus.
  • Hands-on experience owning complex, x-functional project planning and execution; facilitation, organization, and stakeholder management
  • Strong business-minded partnerships interest and acumen: understands partner lifecycle and investments required to enable partner success
  • Excited by the combination of working deeply with individual partners and building for scale
  • Strong sense of ownership and resilience; adaptive to changing priorities and able to thrive in a fast-paced environment.
  • Exceptional communication and influencing skills (both written and verbal), with the ability to collaborate effectively across various departments and global teams.
  • A strategic mindset with a focus on continuous improvement and scalability
  • Thrives/finds the opportunity in ambiguity and has a passion for building and testing new processes.

Our cash compensation amount for this role is targeted at $110,000 -$125,000/yr in Denver & most remote locations, and $125,000 - 145,000/yr for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

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Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. 

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