About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

About the Role:

The ideal candidate will possess strong technical, analytical, and storytelling skills, with experience in building complex products at scale within highly regulated industries. This individual will lead projects focused on developing internal tools that drive automation and streamline workflows for tax calculations and corrections. They should also have a proven track record of collaborating with large engineering and cross-functional teams, skillfully balancing business, product, and technical goals to shape the team’s strategy and roadmap.

About the Team:

We are looking for a customer- and data-driven technical senior product manager to join our payroll team and help re-imagine and build the payroll of the future. This team is responsible for our flagship product, Payroll, and owns all customer experiences and systems around compliance, taxes, payments, filings, and more. As part of this team, you will closely collaborate with Engineers, Designers, Data Scientists, Compliance, Legal, and Operations partners to drive strategy, build products, and impact Gusto’s P&L.

Here’s what you’ll do day-to-day:

  • Drive the product development process from concept to launch, ensuring timely delivery of high-quality internal and external products that result in significant and measurable business impact
  • Tackle complex and ambiguous problems in a highly regulated domain while partnering with Engineering, Design, Data Science, Compliance, Legal, Operations, and other cross-functional teams to improve the tax accuracy and efficiency
  • Work with internal teams such as CX (Gusto’s Customer Experience team that supports our customers and operations teams) to identify opportunities to build internal tooling and automation that will help resolve issues and improve customer experience
  • Iterate on mature features using data and customer feedback to identify areas for improvement and optimization while ensuring customer satisfaction

Here’s what we're looking for:

  • 5+ years of hands-on technical product management experience or relative experience with a proven track record of building internal tooling and automation that had an impact on internal and external customers
    • Strong analytical and problem-solving skills: ability to articulate and build business models and prioritization 
    • Expertise in identifying requirements, translating them into a clear roadmap, prioritizing features, and driving projects to completion
    • Ability to define and track metrics to successfully launch and land high-impact features 
    • Great attention to detail, strong bias for action, and highly organized
    • Demonstrated success with strategies to drive internal adoption of new methods, patterns, and capabilities through motivation and inspiration 
  • Experience in managing products with high technical complexity and balancing technical and product goals
  • Ability to drive end-to-end execution with cross-functional partners while building strong partnerships and collaboration to garner buy-in across all levels 
  • Relentless focus on customers’ needs and creating simple, beautiful, and enjoyable experiences that solve JTBD and delight users 
  • Experience in distilling complex and ambiguous problems into actionable solutions 
  • Previous experience in a highly regulated domain and/or in Payroll is a plus
  • Experience at rapidly scaling companies is preferred

Our cash compensation range for this role is $153,000/yr to $191,000/ yr in Denver & most remote locations, and $186,000/yr to $230,000/yr in San Francisco & New York. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-accommodations@gusto.com.

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Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. 

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