Solutions Architect, Embedded Payroll

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

GWS is the newest standalone business unit at Gusto and our first product is Gusto Embedded Payroll. Our vision is to enable any third party developer to build the best payroll product for their end customers. Gusto Embedded Payroll will power our strategic partners' payroll offering through APIs, unlocking market share and ushering in the future of the people platform.  You can read more about why our Founders are so excited for and committed to Gusto Embedded Payroll in this recent blog post by Co-Founder and Chief Product Officer, Tomer London.

As a Solutions Architect, you will work closely with an Implementation Manager and Partner Manager to support our Partners in the development of their payroll product. Your primary responsibility will be serving as the product specialist for Gusto’s APIs and an advisor to our partners on how to build a high quality payroll product.

Gusto Embedded Payroll is the newest major offering from Gusto and we operate like a startup—candidates who prefer a rapid pace of change and a nascent, fast moving market landscape will feel at home.

Here’s what you’ll do day-to-day:

  • Advise our Embedded Payroll Partners’ product teams on how to use Gusto’s APIs and the best ways to build out their payroll product(s).
  • Spend quality time with your assigned partners, get to know their requirements and requests for their payroll product inside and out, and advocate for them to the rest of the company.
  • Inspire our partners. Gusto’s API products are building blocks. Help them design it, then teach them how to build it!
  • Support our Embedded Payroll Partners during development. Triage, escalate, and resolve Partner technical issues.
  • Conduct the product quality review once payroll development is complete and ensure the Partner is ready to launch.
  • Build the tool(s) and systems to scale the Solutions Architect function. This is a relatively new team and you will have direct responsibility in building the foundation for the team and driving its success.
  • Iterate on the product implementation processes and support model. We’re moving fast and need to learn and adapt quickly.
  • Collaborate closely with cross-functional partners to improve the way we engage with partners and support development to achieve our targets.
  • Become an expert in Gusto’s broad suite of products and services, identify product gaps with partners and drive feedback with our Product teams to evolve our product roadmap.

Here’s what we're looking for:

  • 5-7 years of experience, with 3+ years in a client-facing role (experience in a similar role is a strong plus).
  • Structured thinker with strong communication skills and comfortable talking with all levels of customer teams from individual contributors to C-level executives using language that appropriately translates complex technical and business information.
  • Problem solver with strong product sense -- able to prioritize customer needs, dig into pain points, problem solve with customers, and clearly communicate product needs to product and engineering teams
  • Ability to effectively prioritize and escalate support issues.  
  • Thrives on cross-functional collaboration to understand gaps and working together to improve systems and processes. 
  • Relationship builder. Knows how to work through problems with internal and external teams.
  • A desire to learn all about the intricacies of payroll and Gusto’s APIs.

Nice to haves:

  • Technically adept in APIs. Experience working with RESTful APIs that simplify complex domain problems for other developers.
  • Knowledge of payroll software and/or Vertical SaaS.
  • 1+ years as a software engineer.

Our cash compensation amount for this role is targeted at $99,000 - $122,000 per year in Denver & most remote locations, and $119,000 - $147,000 per year for San Francisco & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com. 

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