Our Product Insights & Operations team delivers insights, strategy, and operations to unite our technology and service teams and wow customers across the customer journey. You will have the opportunity to partner with business leaders across Product, Marketing, Sales, and Customer Experience in helping us continue to craft and build best-in-class experiences for our customers.
You will partner with our Benefits product and customer experience leads to drive priority initiatives, build and expand a robust, clean cadence and operating rhythm with both teams; drive customer research and analysis around the full Gusto Benefits experience, test hypotheses with Biz, and deliver insightful recommendations to leaders on how we can improve and craft the best benefit experience for our customers with a focus on being: easy to use, guided & expert, and transparent.
Here’s what you’ll do:
Lead and support cross-functional projects across Insights & Operations, Product, and Customer Experience teams within our Benefits product
Hypothesis-driven problem solving to drive our business
Develop and manage project plans for cross-functional initiatives
Provide business insights and recommendations based on data that will drive our strategy
Build and implement scalable processes
Get your hands dirty and troubleshoot any issue that arises.
Here’s what we’re looking for:
5+ years of relevant work experience in operating roles at growing startups, biz ops roles, and/or product development
Ability to develop insightful quantitative analyses, paired with strong critical thinking and sound business judgment.
Proficiency with Excel and SQL
Proven process improvement experience and love making things more efficient
Stakeholder and project management mastery
Executive presence and ability to influence senior leaders
Deep empathy and obsession for our small business customers
Grit, hustle, and fire for making things right
A passion for helping others
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.