If you love researching, finding out the “why” behind problems, and providing exceptional customer service, Tax Resolution (aka: TaxRes) is the place for you! We are seeking folks who are passionate about working with customers and learning payroll with a focus on tax notice support cases. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws and identifying the root cause of account problems. This position is very hands-on, with an emphasis on research and analysis, excellent communication skills, and a high level of professionalism. A strong work ethic and a strong desire to be part of the team is critical for success. You must also possess and take pride in a high attention to detail, organization and task management, and be comfortable working in a fast-paced, deadline-driven business environment. This is an amazing opportunity to gain payroll experience and help our customers resolve issues on their state and federal accounts!
TaxRes is a member of the Customer Operations team, which is at the core of our business. Customer Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for customers accurately and on time, every time, in a proactive and scalable manner. Our spectacular Tax Resolution team is a key stakeholder in company decisions and operations. It’s a small, tight, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
Research state and federal notices that our clients receive
Build out our physical mail process to best assist our customers
Work cross-functionally with our Care Advocate, Tax Operations, and Compliance teams
Maintains relationships at the federal, state and local levels to aid in client service.
Provide exceptional service to our customers
Here’s what we're looking for in Gusties:
Great at detective work and problem-solving, with a keen eye for details
Extremely organized and strong communication skills, both written and verbal
Learns quickly and adapts to a changing environment
Goal-oriented, with proven ability to meet and/ or exceed case closure quotas
Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.