If you love researching, finding out the “why” behind problems, and providing exceptional customer service, Tax Resolution (aka: TaxRes) is the place for you! We are seeking folks who are passionate about learning payroll with a focus on tax notice support cases. You'll act as a detective and problem-solver discovering payroll discrepancies, researching tax laws and identifying the root cause of account problems. You will be working closely with tax agencies to reach the best outcome for our customers, as well as our product team to build tools that streamline the resolution process and prevent similar cases in the future.This is an amazing opportunity to gain payroll experience and help our customers resolve issues on their state and federal accounts!
TaxRes is a member of the Customer Operations team, which is at the core of our business. Our spectacular Tax Resolution team is a key stakeholder in company decisions and operations. It’s a small, tight, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.
Here’s what you’ll do day-to-day:
Research state and federal notices that our clients receive
Build out our physical mail process to best assist our customers
Work cross-functionally with our Care Advocate, Tax Operations, and Compliance teams
Interact with government agencies to represent Gusto, advocate for our customers, and resolve tax notices
Provide exceptional service to our customers
Here’s what we're looking for in Gusties:
Great at detective work and problem-solving, with a keen eye for details
Extremely organized and able to improve processes
Learns quickly and adapts to a changing environment
Can build relationships, influence, and negotiate better than most people you know
Can communicate complex topics in a simple, digestible way
Love putting a smile on our customers’ faces
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.