Looking to start your career in the high growth tech industry? As a part of our Customer Engagement team you’ll gain invaluable experience in a fast-paced environment, and help us do what the best tech companies do - address real problems and deliver exceptional customer support.
In this role, you will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work collaboratively with a supportive team to help business owners manage their companies more effectively.
The Customer Engagement team is the linchpin of our world-class customer experience. With their passion, empathy and customer advocacy, the Care team has helped us maintain an NPS of 70+ while serving tens of thousands of businesses. Our team strives to positively influence millions of businesses and hundreds of millions of employees across the country.
Here’s what you’ll do day-to-day:
Provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve their inquiries
Understand client pain points, communicate their concerns internally, and influence our product
Use your product expertise to collaborate with and help other teams
Create and maintain helpful documentation for use by our customers and the Engagement team
Have the opportunity to understand how Gusto operates from the ground up and make an immediate impact on the company
Software-savvy, able to pick up new systems and tools quickly
0-1 years work experience - bonus points for exposure to healthcare, finance, or a start-up environment
A consummate team player who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working with others to hit inbox zero
Great written communicator: Love writing and talking about technical concepts to a wide range of audiences
Empathetic: Know how to make people smile no matter what the circumstances
Handles stress well: Conflict resolution skills and a personality that thrives in a fast paced environment
Culture contributor: Aligned with Gusto’s mission, self-aware and positive attitude
Self Starter: Organized and a strong problem solver
Reliable: Reference checks should reveal no attendance / tardiness patterns
Be located in (or willing to relocate to) Denver, Colorado
Ability to work in an expanding and changing environment (we are a startup!)
This is an hourly position, working 40 hours per week.
Eligible for overtime.
Start dates in June, July, or August 2019.
Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto’s mission is to create a world where work empowers a better life. By making complicated, impersonal business tasks simple and personal, Gusto is reimagining HR, payroll, and benefits for over 60,000 companies nationwide. Gusto has offices in San Francisco and Denver and the company’s investors include Google Capital, General Catalyst, Kleiner Perkins Caufield & Byers, as well as the founders of Instagram, Stripe, Nest, PayPal, Yelp, Dropbox, and Eventbrite, among others.