We are looking for a Lead UX Researcher to join our product team based in Philly and San Francisco. As our inaugural dedicated UX Researcher, you will have the exciting yet challenging opportunity to define and drive the future for this practice at Guru. We’ll be looking to you to apply your proven learnings and expertise to lay the foundation for how we surface unbiased research insights that inspire product strategy from this moment forward.

About You:

  • You’re a curious person, with a strong sense of humility who deeply cares about solving the right problem. You empathize with the user and have a deep understanding of their needs. In this hands-on lead role, you will communicate and act upon these needs through design, product direction, and business objectives.
  • You’re a born collaborator, eager to work side-by-side with high performance multidisciplinary designers, product managers and engineers exploring the limits of knowledge, collaborative workflows and AI. 
  • You’re passionate about creating a better journey for every user from beginning to end and are continually evolving your UX practice to meet customers’ ever-evolving needs.
  • Data gets you excited. Like, really excited.
  • The voice of the customer is your natural language—you bring that viewpoint to all discussions as it relates to the visual and interaction design across all of Guru’s platforms.
  • You firmly believe that understanding user needs, behaviors, and emotions will yield insights that can change not only the experiences we create, but the complete service our business offers. 
  • You embody our Product Design Team’s Core Values

What You’ll Do

  • Establish the UX research vision and best practices for our products, and partner with senior and executive leadership and product teams to advocate for solutions that support both end-user goals and long-term product visions and business strategies.
  • Lead the design, execution and best practices for Guru's research toolkit including (but not limited to) interviews, surveys, usability testing, concept studies & testing, participatory design, card sorting, etc.
  • Plan and conduct qualitative and quantitative user research. Inspire the research process from screening participants and defining test plans to analyzing data and synthesizing results.
  • Compile an ongoing research-participant database.
  • Facilitate and observe studies in the field (call centers, team offices, etc) to gain first-hand knowledge of Guru user behaviors.
  • Advance our ability to effectively organize and communicate research insights in ways that make them easily accessible and actionable by various stakeholders and product teams. Your findings should be clear and impactful, surfacing the most meaningful stories from your research findings.
  • Provide insight on why people do the things they do when interacting with Guru’s product’s touch points.
  • Choose and define appropriate metrics that reflect the quality of the user experience, as well as the impact of design changes.
  • Collaborate with our strategy, Product, UX, Engineering, Marketing, and CX teams to drive insights that lead to innovation, outstanding customer experiences, and increased customer engagement.
  • When the time is right, you will build and lead the UX Research team and practice at Guru.
  • Report directly to our Senior Director of UX, and collaborate closely with your fellow Product Design team


  • 6+ years of product design research experience.
  • Masters or secondary degree in Human Computer Interaction.
  • Both analytical and creative with hands-on experience with a variety of quantitative methods, qualitative field research methods, and design thinking. A deep knowledge of different research methodologies and tools is required, as well as experience in managing and executing end-to-end user research and concept testing for a B2C SaaS software.
  • An appreciation for applying lean methodologies to process.
  • Experience with both generative and evaluative research initiatives.
  • A strong foundation of UX best practices and human-centered design principles that lead your decision making process, and an eagerness to empower this knowledge with others.
  • A proven track record of influencing complex and diverse products and customer experiences.
  • Excellent communication skills and a passion for customer advocacy that can inform and influence product owners, designers, and business stakeholders.
  • Comfortable traveling.

Benefits to you:

  • Competitive salary
  • Employee Stock Option Plan
  • Generous health and commuter benefits
  • 401k
  • Unlimited PTO
  • Monthly company social events
  • The chance to contribute to an upbeat, fully engaged culture

About Guru:

Guru is a dynamic, fast-growing start-up based in Philadelphia and San Francisco. Our mission is to reinvent the way people connect with meaningful information at work. Guru’s knowledge management solution provides customer-facing teams access to expert-verified information where they work and when they need it most. We believe in cultivating a welcoming, inclusive culture that encourages personal growth through working hard and having fun.

Launched in September 2015, our vision is backed by an amazing group of investors, including FirstMark Capital, Salesforce, Michael Dell, the Slack Fund, Emergence Capital, and Thrive Capital. As we enter the next exciting stage of expansion, we're searching for passionate individuals to join our rapidly growing team.

This is a full-time position located in our Philadelphia or San Francisco office. Re-location and/or Visa Sponsorship is not included in our hiring package. Applicants will need to be authorized to work in the US.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Guru Technologies, Inc. are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.