GumGum is a contextual-first, global digital advertising platform that uses advanced AI  technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data. 

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

The Ad Operations Specialist is part of GumGum’s growing Ad Operations team, whose primary responsibilities include the management, optimization and analysis of all ads throughout the GumGum platform. The Ad Operations Specialist will focus their attention on a number of strategic ongoing relationships. This candidate will also coordinate the development of improvements to existing systems & processes in conjunction with the Account Management and Engineering teams. Lending technical and operational know-how to help better support and inform our sales and planning teams, our clients, and our product teams, ensuring we continue to offer best-in-class network services for brands of all sizes.

Note: This position offers the opportunity for remote work or 'work from home' as there isn't a nearby office. However, GumGum is excited to only consider applicants residing in the local area listed in the job description for business needs including some or all of the following: client interaction, team interaction, timezone, etc.

What You'll Achieve

  • Campaign Management
    • QA, monitor, and optimize campaigns to ensure top metrics.
    • Handle and organize 20-30 unique campaigns per quarter.
    • Consult with team members for campaign success and client satisfaction.
    • Provide end-of-campaign reports and performance metrics to management.
    • Use various tracking/monitoring tools for brand safety and success.
  • Cross-Functional Collaboration
    • Work with team leaders and Engineering teams to test and improve products.
    • Formulate media plans and campaign strategies with Pre Sales teams.
    • Collaborate across departments to analyze data and provide deliverables.
    • Troubleshoot discrepancies and technical issues.
  • Analytics and Efficiencies
    • Achieve 90%+ of campaign goals.
    • Analyze campaign data to determine best practices.
    • Test efficiencies and new processes across campaigns and teams.

Skills You'll Bring

  • BS/BA degree or equivalent experience.
  • 1-2 years in Ad Operations or technical client service, including trafficking, optimizing, and pacing digital ads.
  • Familiarity with self-serve and auction ad platforms.
  • 1+ year of experience with analytic tools like Looker and Datorama.
  • Experience with ad serving systems (DCM), DMPs, DSPs, and research study vendors.
  • Knowledge of common KPIs and optimization techniques.
  • Strong written and spoken English.
  • Strong analytical and communication skills.
  • Strong spreadsheet skills.
  • Strategic thinking, time management, and self-direction.
  • Proactive troubleshooting and problem-solving.
  • Ability to work independently and deliver organized results.
  • High energy and enthusiasm for digital technology.
  • Strong project management and organizational skills.
  • Collaborative skills across Customer Success & Operations.

What We Offer

  • Learn about our benefits & perks package at gumgum.com/benefits. If you'd like additional information, your recruiter can share more specifics during the hiring process!

Awards

  • Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
  • 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
  • Ad Exchanger Programmatic Power Player 2022 and 2021
  • CTO  Hero Award of OTT.X 2023
  • Digiday Media Awards Europe finalist 2022 and 2021
  • Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
  • Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
  • The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

Follow us on our socials...

Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum

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