GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don’t need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset Matrix™, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit www.gumgum.com/careers

GumGum is looking for an experienced, passionate Media Manager to join an exciting and entrepreneurial division within GumGum: our Data Division. The Verity™ team sits within the Data Division and operates as a small-but-mighty startup within the greater GumGum ecosystem, therefore would be the ideal place for someone who thrives in a fast-growing, dynamic environment. This is also the first role of its kind within the organization, so if you like paving new pathways and building new businesses, this is the role for you.

The Verity™ Media Manager is responsible for owning operational support and revenue growth for Verity™ within our media division. This role will partner with our Strategy, Sales, Account Management and Programmatic teams to provide expertise and best-in-class support specific to our GumGum Verity™ platform. Reporting into the Director, Verity™ Customer Success, the Verity™ Media Manager ultimately drives deep partnerships both internally and with our clients, and they are accountable for the successful planning and execution of Verity™ data across programmatic video & display campaigns.

This position will serve as a trusted advisor within GumGum’s media division, and they will be a key support in the engagement, success, retention and growth of Verity™ customers. They are a trusted voice and subject matter expert on activating Verity™ Contextual & Brand Safety data, connecting with every function in the business to drive success for our customers. This role understands the realities of our customer’s businesses and their objectives and innovates on the best way for Verity™ to become an integral and impactful part of our clients’ businesses.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

#li-remote

What You'll Achieve

Serve as the Media Sales & Operations Teams’ Subject Matter Expert for Verity™
- Collaborate effectively with cross-functional partners (Sales, Account Managers, Programmatic Solutions Managers, Operations) to drive success for our customers and Verity™; be accountable for processes & SLAs across all stages of the client lifecycle
- Provide internal expertise and pre-sale support on programmatic video (CTV/OLV) to our strategy and sales teams
- Be the trusted advisor and champion of Verity™ both internally and with our customers; accountable for advertiser satisfaction, retention, and growth
- Advise on Video PMP deals and Pre-Bid activations leveraging Verity™ Contextual Data; support key stakeholders customers on strategy, set up, and targeting best practices
- Support pods with customer relationship growth and expansion in programmatic video and pre-bid campaigns; work with Account Managers and Sales to identify upsell opportunities and areas for increased value and adoption with Verity™
- Leverage Verity™ insight tools to support Strategy in building cookieless data strategies; drive feedback cycle with Product to shape new reporting features and data visualization
- Build and own feedback loops with sales & operations team to synthesize customer feedback and identify key opportunities to influence product strategy and direction
Support of Verity™ Platform
- Oversee client segment activation & troubleshooting in DSPs; report to the Director, Verity™ Customer Success on overall deal, volume, health & revenue trends
- Partner closely with Director, Verity™ Customer Success to actively support department initiatives to continue to refine and enhance Verity™ Customer Success at GumGum
- Support Verity™ team in driving successful roll-out of new Verity™ solutions and market launches related to video & pre-bid activations; partner with Marketing to facilitate trainings cross-functionally
- Report to Director, Verity™ Customer Success on operational gaps or deal trends that could put revenue at risk; identify opportunities for growth initiatives
- Continuously increase knowledge and understanding of programmatic video and the CTV space, serving as a first-line consultant

Skills You'll Bring

Bachelor's Degree or equivalent experience required
4-5 years of experience in Customer Success, working closely alongside Strategy, Sales and/or Buying teams
Experience with online advertising and the Programmatic ecosystem
Experience with leading meetings and creating presentations: Google Slides, Powerpoint
Strong knowledge and experience in the digital landscape is required; specifically in Programmatic advertising
Proven track record of successfully owning client relationships and driving retention and growth through strategic support
Prior experience working with Programmatic video (CTV/OTT/OLV) is required
Prior experience working in DSPs or SSPs highly preferred
Prior experience working with Cookieless data solutions a plus, ideally in the Contextual space
Familiarity with Salesforce.com
Proactive, with ability to self-direct through multiple concurrent projects
High sense of urgency, driven with ability to understand and prioritize initiatives
Success at building and maintaining relationships, and work cross-functionally with internal and external teams
Ability to thrive in a constantly changing, fast-paced, highly collaborative environment; comfortable with navigating in start up environment
Ability to build trust quickly, navigate difficult conversations comfortably, and maintain strong relationships across several different teams
Natural evangelist for the product in-market, capturing the hearts and minds of influential decision makers
A passion to solve market problems using technology
Collaborative and effective communicator
Strong attention to detail
Comfortable with ambiguity and agility as priorities move rapidly
Ability to catch the vision and direction of the product and pragmatically execute to deliver results
Integrity and emotional intelligence: will need to create relationships and collaborate with a wide range of internal teams, always acting with the best interest of the company in mind, and handling sensitive/confidential information
Excellent interpersonal skills

What We Offer

At GumGum, competitive base pay is a part of a total rewards package which also includes benefits, an emphasis on recognition, development, and wellness. The reasonable estimated base pay range for this role is from ($79,000 - $96,000) annually. The actual amount may be higher or lower. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.

The total rewards package offered also includes an employer-matched 401(k) retirement plan, and depending on the role, participation in a bonus, commission, or stock incentive program. Your recruiter can share more specifics during the hiring process. Learn more about our U.S. benefits & perks package at gumgum.com/benefits.

Awards

Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards
2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9
Ad Exchanger Programmatic Power Player 2022 and 2021
CTO Hero Award of OTT.X 2023
Digiday Media Awards Europe finalist 2022 and 2021
Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers
Gold Award at the IAB Mixx Awards in Belgium in the “Best Use of Advertising Technology” category
The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

Learn more about our DEIB programming at gumgum.com/deib

Follow us on our socials...

Instagram: @gumgum & @dogsofgumgum
LinkedIn: GumGum
Tweet us: @gumgum
Facebook: GumGum

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

LinkedIn profile

Website (portfolio, projects, etc.)

Do you have experience working with Programmatic video (CTV/OTT/OLV)? *

Do you have 4-5 years of experience in Customer Success? *

Additional documents

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Are you legally authorized to work in country listed of this position? *

Will you be requiring any visa sponsorship or work permit during your employment? *

If yes to the answer above, which sponsorship/work permit will you require? Please list any specific dates associated with your needs as well

Are you a resident of the following states in which GumGum can employ? AZ, CA, CO, CT, FL, GA, IA, IL, IN, KY, MA, MD, MI, NJ, NV, NY, OH, OR, PA, TN, TX, UT, VA, WA, and MN. *

If no, are you open to relocating to the previously stated locations above?

I hereby declare that the given particulars given are true to the best of my knowledge and belief *

If I am provided a job offer and I accept it, I understand that I will be required to provide documents establishing my identity and my employment eligibility in accordance with local employment laws. *

How did you hear about our opening? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in GumGum’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.