Guild is hiring a Billing Analyst that will work on a first-of-its-kind tuition payment system ensuring that our students receive their employers’ tuition benefits in an accurate and timely manner. You will be responsible for the accurate and timely facilitation of tuition payments, be a trusted first point of contact for specific tuition payment questions and help raise opportunities to improve our rapidly growing system. This role will have a meaningful impact on the business, students and our employer and university partners given the mission-critical nature of our tuition payment flows.
As a Billing Analyst, you will:
- Support in creating tuition invoices by extracting and manipulating transactional data
- Reconcile customer and student accounts for tuition billing, including providing manual updates if needed
- Maintain tuition records and controls
- Field billing questions from internal and external stakeholders; collaborating with cross-functional team members to help answer questions
- Perform quality assurance checks on data / invoices to ensure student data and billing accuracy while identifying and finding solutions for known issues
- Perform on-going and ad-hoc analyses & reporting to support operational and strategy decisions
- Work on billing process improvements and process documentation
- Support on new employer and university partner billing on-boarding activities
You are a strong fit for this role if you have:
- Degree in Finance, Accounting, or other mathematical or technical area(s), or 3+ years of relevant work experience in a detail oriented environment with high expectations of precision
- Experience working with a billing / payment system (potentially in a financial or healthcare environment) that requires near perfect execution
- Intermediate to advanced Microsoft Excel skills; experience with SalesForce or other CRM strongly preferred
- A self-starter mindset with demonstrated time management skills and the ability to work independently, while managing multiple work-streams in a fast-paced, evolving work environment
- Analytical, detailed and process-oriented tendencies with the ability to spot opportunities for process improvements to streamline and systematize work-flows
- Comfort collaborating with others - both internally and externally to execute on payment facilitations
- A growth mindset with the ability and willingness to learn quickly and develop new skills and abilities as the company grows
- Roll-up-the-sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing growth environment
- Something else? Wonderful, we’re curious to learn more about you!
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We are one of the few female-led companies to hit a $1 billion valuation and the only Certified B Corporation with those qualifications. Our Series D financing round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Additionally, we feel passionately about equal pay for equal work, and transparency in compensation is one vehicle to achieve that. Total compensation for this role is market competitive, including a base salary range of $60,000-$78,750 as well as company stock options.
- Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
- Access to a 401k to help save for your future
- 3 weeks of vacation in your first year and an open vacation policy after year 1 to help you recharge
- 8 days of fully-paid sick leave, so that you can take the time to heal and or recover
- Family-friendly benefits, including 14 weeks of parental leave, employer-paid short-term and long-term disability, employer-sponsored life insurance, and fertility care benefits.
- Well-rounded wellness benefits including access to free and low cost mental health resources and support services
- Education benefits and tuition assistance to help your future development and growth