Guild is hiring a Product Owner, Employment Services to enable onboarding and maintenance for our employer partners. In particular, this role will be coordinating with various stakeholders, including technical program managers, engineers and product managers to define and prioritize work for both our Employment Service and Partner Data Services teams.
In this role, you'll ensure that "it works" - doing whatever it takes to connect the dots between partner and Guild systems, enabling seamless student experiences as we scale technology products for our employer partners in 2020 and beyond.
As a Product Owner you will:
- Report to the Product Manager for Employment and coordinate with them to determine priorities for both Employment Service and Partner Data Services as it relates to launches and feature development work
- Lead operational delivery for your product, including working with the business intelligence and data quality teams to identify any diligence issues, discover and define where operational processes are sufficient or needed to supplement the technology, and piloting operations solutions to serve as prototypes for future product enhancements.
- Manage the review and analysis of data between our employer partners and Guild systems to ensure accuracy and inform new product updates.
- Partner closely with Technical Program Management, Marketplace Operations + Payments, Account Management, and Marketplace Delivery organizations to ensure timely and effective launches of new partners and maintenance of current partners.
You are a strong fit for this role if you have:
- 2+ years of total experience in technical project or program management, product ownership, or product operations preferably in dynamic cross-functional organizations where high-touch, long-term relationships were essential to the business’ success
- High attention to detail; ability to manage high-level process planning and execution down to the small details
- Existing experience with, or a passion for, learning how technology, operations and partnerships should partner together to deliver outcomes
- Excitement to learn how to develop strong relationships, inspire confidence, and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
- A structured, analytical, systems and process-oriented mindset. You can simplify and present complex problems and issues in an easy-to-understand manner, review existing products & process, identify gaps and opportunities, and provide recommendations for improvements
- Ability to review and analyze customer data to increase partner satisfaction and expedite downstream processes
- Preference for working in a low-ego, constructive, collaborative team
- Passion for our mission of pioneering “education as a benefit.”
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion.
We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.