Guild is hiring for a Principal within its Marketplace Policy & Payments Partnerships team, who will own the day-to-day strategic account management for Guild’s education benefit management and payments platform, one of the company’s fastest-growing and most vital business segments.

As a Principal within Marketplace Policy & Payments Partnerships, you will develop strong relationships internally, with Guild’s new and existing Fortune 1000 employer partners and top-tier academic partners, and will be responsible for ensuring the smooth operation of the benefit management and payments system across the Guild marketplace. The benefit management and payments platform is a highly cross-functional system, incorporating technology, payment strategy, policy and process to manage tuition and reimbursement benefits for tens of thousands of Guild students.  You will develop an expertise in the workflows and needs of Guild and Guild’s partners, identify opportunities for process and policy improvements, feed new value-creating solutions back to our internal teams, thereby enabling the support Guild students need to succeed in their academic programs. This role will report to Chris Mason, VP of Marketplace Policy & Payments Partnerships.

As a Principal, Marketplace Policy & Payments Partnerships you will:

  • Serve as the primary liaison for academic and employer partners on areas related to education benefit program & policy strategy and design, education benefits administration, and tuition facilitation, including systems improvements and troubleshooting
  • Partner with our Sales, Client Success, Technical Program Management, Marketplace Delivery, and Product teams to define program and technical requirements; drive the onboarding and launch of new partners; and support ongoing management of employer and academic partners in Guild’s payments platform, while ensuring contractual requirements are met
  • Champion key process improvement projects that benefit Guild’s internal and external stakeholders, including conducting robust change management planning with documentation, communications, etc. 
  • Earn trust and increase partner satisfaction through data, insights, and solutions
  • Collaborate with our data engineers, product managers, finance, and operating teams to brainstorm approaches and solutions for more scalable outcomes 
  • Partner with Client Success and Business Operations to help develop and refine short-term and long-term forecasts for benefits budget reviews
  • Ensure Guild and our partners have aligned expectations on benefits administration and customer service and that compliance expectations are fully met
  • Manage a team of individual contributors, facilitating their professional development while ensuring we are efficiently executing on Guild’s core priorities 

In addition to working closely with other members of the Marketplace Policy and Payments Partnerships team, in this role you will collaborate with other Guild leaders including: Jonathan Crimins, Senior Director of Technical Program Management & Marketplace Delivery, Mae Podesta, SVP of Marketplace Operations and Payments Strategy, Jamie Masterson, Director of Product, Payments Platform, and Chandler Koglmeier, VP of Product, Learning Marketplace. 

You are a strong fit for this role if you have:

  • 8+ years of total experience in similar or related roles, preferably in dynamic cross-functional organizations where high-touch, long-term relationships were essential to the business’ success
  • Knowledge and understanding of how to develop strong relationships, inspire confidence, and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
  • Organization with a high attention to detail; ability to manage high-level progress and small details
  • A structured, analytical, systems and process-oriented thinker who can simplify and present complex problems and issues in an easy-to-understand manner, review existing products & processes, identify gaps and opportunities, and provide recommendations for improvements.
  • Demonstrated ability to challenge and debate issues to identify the best possible outcome
  • Commitment to understanding technical matters outside own area of expertise
  • Ability to take data-driven approach to partner management to increase satisfaction
  • A plus would be experience in either the higher education industry (financial aid, higher ed regulations) or legal industry (tax, education, corporate, benefits)
  • Something else? Wonderful, we’re curious to learn more about you!

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications.  Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Guild Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.