Guild is hiring an Senior Director, Academic Partner Success on the Academic Partnerships team to lead an account management team, made up of individuals responsible for a set of strategic partnerships that Guild has with its academic partners (universities and other academic learning providers). 

This is a unique opportunity to have a tangible impact on a business-critical team at Guild. We are looking for a leader who is highly skilled at leading teams and coaching, mentoring, and motivating individuals to deliver on audacious goals and business results. This individual will serve in a “player/coach” capacity, personally owning a small portfolio of 1-2 strategic partner relationships, while also managing and leading a team of account managers, and serving on the core leadership team of the Academic Partnerships function. There will likely be at least one other person in this role leading a parallel team of account managers, so your ability to effectively collaborate with others will be critical to your success in this position.

In this role, you will:

  • Personally lead the management of a small portfolio (likely 1-2) of academic partnerships as an account owner
  • Serve as direct people manager, coach, and mentor to a team of account managers (likely 5-7 individuals)
  • Define key competencies and expectations for individuals on the team, including conducting effective performance-based management and job coaching
  • Lead individuals on the team to meet and exceed their individual business results, as defined through our company, team, and account-based OKR processes
  • Ensure all academic partners managed by your team have a strong account strategy, outlining a clear roadmap for mutual success with the partner
  • Implement frameworks, processes, and techniques that establish a consistent approach to excellence in account management, leading the team to execute against those frameworks over time
  • Lead the execution of key projects and initiatives critical to the team’s success, as defined by the team’s leadership group and based on our team’s objectives
  • Contribute as a key member of the Academic Partnerships leadership team, serving as a thought partner and collaborator with the VP on strategic planning and execution related to the team’s work
  • Represent the account management team as a cross-functional leader, working collaboratively with other leaders and stakeholders across Guild

You are a strong fit for this role if you have:

  • 8-10 years of experience in client services and management, partner management, and/or program management, with particular emphasis on managing clients in a consulting capacity or managing programs in a high growth enterprise company.
  • 5+ years of experience leading account management or client management teams in an enterprise, technology-enabled environment
  • Great people management and leadership abilities, including the ability to mentor, coach, and motivate individuals from a diverse set of backgrounds and experience levels
  • Experience leading the development of processes and frameworks that create consistency and enable scale for your team
  • Strong interpersonal skills: Ability to build and maintain strong relationships with senior stakeholders internally and externally, and communicate effectively while under pressure - balancing confidence, humility and diplomacy.
  • Demonstrated ability to lead others on strategic projects and significant cross-functional initiatives, directly and indirectly through influence, to drive to measurable business outcomes
  • Experience having built teams and/or initiatives from the ground up
  • Ability to thrive in highly ambiguous, dynamic environments, and comfort in operating in environments like this on a regular basis
  • Excellent written and verbal communication skills: Ability to synthesize information into a coherent and data-driven narrative and present that narrative in a compelling way.
  • Learner’s mindset: Desire to learn, grow, and evolve within a fast-paced environment 

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Guild Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.