Guild is hiring a VP of Operations Enablement Strategy and Product to partner with our Coaching, Operations, Technology, and Product leaders to improve student coaching and back-office operations through best-in-class process management, data-driven strategy development and improved technology integration.  

You’ll sit at the intersection of operations, data, technology and internal strategy.  You will help inform and drive Guild’s student coaching and back-office operations to improve our ability to help working adults make the most of their education benefit, apply to and enroll in school, and successfully persist through program completion / graduation.

You will also be at the frontline of how we “Scale for Students” by driving service-innovation with a customer-mindset, building features for value-added automation, leading analyses to enable process improvement and making key decisions for major change initiatives.  Our number one investment is the success of our students - When they succeed, so do we and you will help us drive that.  

As VP of Operations Enablement Strategy and Product, you will:

  • Work closely with our operations, academic and employer partnership, marketing and product leaders to make step-change improvements in our student coaching and back-office operations 
  • Utilize data and customer/partner feedback to identify, prioritize and implement operational initiatives that eliminate friction and ensure coaching is brand-aligned and high-impact 
  • Develop and refine operational-readiness approaches that enable seamless initiative rollouts with aligned-monitoring and impact-measurement 
  • Determine, deploy, enhance and maintain products (e.g. software, tools and systems) that enable us to support hundreds of coaches at scale in a high growth environment.  Own the vision and roadmaps for product-enhancement initiatives to empower student coaches and ensure delivery of best-in-class experience with every interaction
  • Build scalable operational capabilities and measurement systems (including scorecards) to continuously improve our operations and coaching capabilities 
  • Build and evolve a world-class operations enablement strategy and product team 

In this role you will collaborate with other Guild leaders including: Josh Scott, Kevin Chan-A-Shing, Shaina Jordan, Terrence Cummings, Mike Cornelius, Katie Corder-Paul and Rebekah Albright 

You are a strong fit for this role if you have:

  • 10+ years of experience in an operational strategy or enablement leadership role
  • Exceptional problem solving, analytical, process implementation, project management, and logical reasoning skills. Ability to create and communicate frameworks  
  • 3-5+ years consulting experience with a top-tier management consulting firm or an internal consulting/corporate strategy team a huge plus
  • Experience working in product development, technical roles, and/or leading large operations teams with tech-dependence.  Understanding of Agile, user-story development, acceptance testing and large-scale program management a huge plus
  • Expertise leveraging analytics and voice-of-the-customer data to surface, prioritize and implement improvements that address customer challenges
  • Highly effective negotiation, facilitation and consensus building skills and the ability to work in a low-ego environment cross-functionally 
  • Ability to attract, coach, and mentor and build a strong high-performance team.  Servant-leadership mentality a plus
  • Willingness to dive into details and roll-up-sleeves while keeping eye on the “big picture”

About Guild:

Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. 

We also just became the latest female-led company to hit a $1billion valuation and the only B-corp with those qualifications. Our Series D round was led by Ken Chenault, General Catalyst Partners chairman and former CEO of AMEX, and joined by Emerson Collective, LeadEdge Capital, and Iconiq. 

Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Guild Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.