Guild is hiring for an Education Coach (Admissions Advisor) to connect with prospective students to explain educational benefits and support them in their goals.
We are looking for dynamic individuals that have a passion for guiding students as they explore classes, programs and degrees in order to make thoughtful decisions about the next step in their educational journey. Education Coaches are Guild ambassadors and trusted partners who believe in the power of education as they work with students to make transformational life decisions to use their education benefits and advance their professional opportunities.
As an Education Coach (Admissions Advisor), you will:
- Prospect and engage with new student leads on a daily basis by responding to inbound connections and creatively sourcing leads from our existing database
- Nourish relationships by learning about prospective students’ work and educational experience as well as their goals so that you can more effectively help them understand their benefits and paths to education (whether online classes, programs or accredited college degrees)
- Own the outcomes of these initial conversations as key to the students’ paths forward as well as a critical component to Guild’s long term success
- Push to connect with every single possible student from our employer partners - be enthusiastic about achieving or exceeding ambitious goals
- Expertly navigate our internal contact strategy to communicate with students whether by phone, email or text
- Develop and improve your consultative conversation approaches through feedback and call coaching, training programs, and collaboration with team members around best practices and insights
- Support the students throughout the entire application and enrollment process in order to ensure a seamless, productive and positive experience with Guild
- Ensure prospective students have a clear understanding of the skills, technology, and time commitment needed to be a successful student & working adult
- Accurately manage your student pipeline and data in Salesforce
You are a strong fit for this role if you have:
- Demonstrated ability to build relationships and trust with others quickly on the phone and via email or text
- A data-driven mindset and the ability to use insights from qualitative conversations and quantitative metrics to build stronger relationships and achieve better results
- Experience in admissions, enrollment, consultative sales or recruiting roles and a desire to apply those skills to help working adults pursue education
- A willingness and self-driven motivation to step outside your role and contribute to projects and initiatives in our fast-growing startup environment
- Resilience, openness and an ability to positively respond and adapt to frequent change
- Ability to successfully accomplish goals driven by lead flow as part of a high-performing, metrics-driven team
- A belief in our mission - this role is compensated on base pay, not incentive bonuses
- Great attention to detail, making sure data is entered and accurate
- Experience with Salesforce or a similar CRM
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. Fast Company recently named Guild as one of the World’s Most Innovative Companies and we've raised over $70 million from top tier investors including Felicis, Bessemer, Redpoint, Rethink EDU, Harrison Metal, Cowboy Ventures, Salesforce and Workday Ventures.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.