Guild is one of Denver’s fastest growing startups - increasing economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions helps provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve 1000s more students and accelerate our growth, we recently raised a $40M Series C round with top tier investors including Felicis Ventures, Salesforce Ventures, Workday Ventures, Bessemer Venture Partners, and Redpoint Ventures. Now, we’re looking to add a Reimbursement Operations Specialist to the team.

As a Reimbursement Operations Specialist, you will be a critical member of the Reimbursement Operations team, supporting our students and employer partners with tools, guidance, and processing support to ensure our students receive their education reimbursements in a timely manner.  Your day-to-day responsibilities include ensuring accurate and on-time processing of requests, providing quality customer service which leads to high student and client satisfaction, as well as partnering with cross-functional colleagues to drive continuous improvements.  

A day in our open, collaborative workspace will look a little like this:

  • Reviewing student reimbursement requests for completeness and accuracy, including entering comments and notes to document accounts and provide an audit trail.
  • Directly engaging with and supporting students who call in or submit a ticket to resolve their issues and connect them to the correct next steps
  • Coordinating with team managers and employer partners for escalations, questions, quality assurance.
  • Connecting with Enrollment, Student Services, Finance, and Enterprise Sales/Client Success teams to collaboratively solve problems and identify areas of opportunity with individual students and business processes
  • Identifying strategies and opportunities for process improvements
  • Asking the questions that will help you help the team continuously improve our outcomes
  • Supporting special projects as they arise (e.g., employer scholarships)

In this role, you’ll grow and expand your expertise by:

  • Taking on a cross-functional role that will expose you to the ins and outs of Guild
  • Showing initiative by solving unique problems across our student operations reimbursement team
  • Participating in the development of new processes to improve key outcomes

You’ll know if you’re successful by:

  • Successful completion of required tasks with the highest degree of accuracy and speed
  • High student and employer satisfaction
  • Effectively collaborating with teammates and supporting one another
  • Receiving feedback through our learning-focused twice annual Structured Growth Conversations

You’ll join a team:

  • Of experts with experience in sales, government, higher education, and private sector partnerships
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
  • Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild - as an individual and part of the broader team:

  • Passion for higher education and our mission
  • Exceptional attention to detail and organization
  • Excellent written and verbal communication skills
  • 2-5 years experience in a customer service or operations role
  • Empathy and understanding which you bring to our students, employers, and team mates
  • Self starter with demonstrated time management skills and ability to work independently, while managing multiple work-streams in a fast-paced, evolving work environment
  • Ability to successfully navigate in a dynamic, cross functional and changing environment
  • Professionalism and maturity, inspiring confidence to be the face of Guild to students and partners
  • Ability to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy internally and externally
  • A drive to work hard and a plan for how you can refresh and recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Guild Education are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.