Guild, the leading education benefits platform and one of Denver's fastest growing startups, is increasing economic mobility for working adults in America and providing education and support to help every student survive and thrive in the economy of tomorrow. Our platform helps employers offer education as a benefit to their employees by connecting employers' workforces with our network of nonprofit universities and education institutions that focus on serving the needs of working adults. And, our team of retention coaches helps each employee navigate the path back to school, providing individualized support from day one through graduation. In order to accelerate our growth and achieve our mission to serve 1000s more students, we've raised over $70 million from top tier investors including Felicis Ventures, Bessemer Venture Partners, and Redpoint Ventures (among other social impact and VC partners!). Now we’re looking to add a Senior Director, Employer Success to the team.

As the Senior Director, Employer Accounts, you’ll play a central role in Guild’s mission by working directly with Terrence, our VP of Client Success, to build and manage the overall Employer Accounts team.  In this role, you’ll develop an intimate understanding of the workflows and needs of our partners and their employees to drive behavior and feed new value-creating solutions back to our internal teams.

A day in our open, collaborative workspace will look a little like this:

  • Employer account management
    • Developing relationships with Guild’s largest employers that enable you to recognize the unique needs of each partner’s business and employees and match those needs with Guild’s products
    • Helping CSMs to think through and build strategic plans for their respective employer accounts
    • Leaning in on upsells, negotiating renewals and contract expansions
    • Traveling to employer locations to meet and present for regular check-ins, QBRs, etc. (should be willing to travel up to 30%)
  • Team building
    • Working with VP of Client Success to develop and implement best-in-class standards and processes around employer account management
    • Working with the Client Operations team within Client Success to build and develop processes and strategies that lead to long-term success of the team
    • Providing ongoing guidance and consultancy to CSMs on a day-to-day basis - reviewing account health, stakeholder management, risk mitigation, and expansion opportunities
  • Cross-functional execution
    • Working cross-functionally throughout the organization (with product, strategy, enrollment services, university partnerships) to problem solve ways to better serve and grow employer relationships
    • Working across the other Client Success functions to develop the team and support overall growth of our employers

In this role, you’ll grow and expand your skills by:

  • Being a leader on a talented, fast-moving Client Success team
  • Taking on a cross-functional role that will expose you to the ins and outs of Guild (working with our Marketing, Tech, Product, Enrollment Services, University Partnerships, and Design teams)
  • Working with the largest, most influential organizations in the country
  • Building and managing strong relationships with Fortune 1000 employers that position Guild as a valuable long-term partner
  • Developing an intimate understanding of what it takes to drive exponential growth within each of our partner channels in a way that is beneficial not only for Guild, but also our partners and, most importantly, their employees
  • Receiving feedback through our learning-focused, twice annual Structured Growth Conversations

You’ll know if you’re successful by:

  • Driving the professional development of more junior members of the Employer Accounts team
  • Delivering employer-level insights that support the growth and development of the team
  • Maintaining strong relationships with employers and delivering increased student enrollment, engagement, and retention to our employers
  • Proactively identifying the needs of each employer and each employer’s employees and selling Guild’s products accordingly
  • Partnering cross-functionally to proactively develop employer strategies

You’ll join a team:

  • Of learners dedicated to our mission and building a successful, dynamic company
  • Committed to building a diverse, equitable, and inclusive environment that you’d support every day
  • From diverse backgrounds, ranging from consulting to teaching to political campaigns (and more!)

What you’ll add to Guild - as an individual and part of the broader team:

  • 15+ years of total experience in enterprise account management or related roles, managing multi-million dollar per year employers
  • Team-building experience, including developing direct reports and leaders of leaders
  • Ability to relate to a broad range of people and work a room while thinking on your feet to determine the needs of our partners and articulate Guild’s unique value
  • Detailed understanding of how to provide enterprise-level account management for Fortune 100 companies
  • Knowledge and understanding of how to develop strong relationships and communicate effectively while under pressure - balancing confidence, humility, and diplomacy
  • Extremely organized with a high attention to detail and the ability to keep track of both the high level progress and the small details
  • Examples of how you’ve successfully taken a data-driven approach to account management to increase employer satisfaction
  • Experience engaging cross-functionally with a broad range of internal and external stakeholders to manage and launch new product and marketing initiatives
  • Evidence of your intellectual curiosity in the space - do you blog, tweet, speak, or read everything that’s out there - tell us more!
  • A drive to work hard and a plan for how you can refresh/recharge while working in a startup
  • Something else? Wonderful, we’re curious to learn more about you!

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