Guild is hiring a Client Services Director to play a central role in Guild’s mission by building and maintaining strong relationships with current and new Fortune 1000 clients. In this role, you’ll develop an intimate understanding of the strategic needs of our employer partners and their employees to scale their educational benefits strategies and feed new value-creating solutions back to other Guild teams, like Product and Student Coaching.
Guild operates on the cutting edge of the Future of Work, partnering with the United States’ largest companies to innovate on how to educate and up-skill millions of employees. These employers span industries, with a particular focus on employers with large populations of front-line employees, including Financial Services, Retail, Restaurants and Telecommunications. The Client Services team is specifically focused on owning these employer relationships, following their decision to join the network. Using a mix of strategic consulting, customer success and commercial orientation, the team manages and grows these large, strategic client relationships.
As a Client Services Director you will work across a concentrated set of clients to:
- Manage cross-functional client teams to ensure high quality and efficient delivery of overall client service
- Manage overall account strategies, outlining a clear roadmap for both success across Guild’s commercial outcomes, the employer’s strategic initiatives and their employee’s educational goals
- Develop long-term strategic relationships with current and new employer partners, identifying the unique needs and how they can best be served by Guild’s offerings
- Earn trust and increase client satisfaction through partnership support, insights, and strategic initiative execution that make Guild their most valuable partner
- Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns
In this role, you’ll work closely with team members across Employer Partnerships, including Terrence Cummings, Shala Lasonde, and Greg Siegel. You will also collaborate with other Guild leaders across the Partnerships organization and beyond, including: Zoe Weintraub (VP, Business Development), Amanda Lubin (VP, Academic Partnerships) and Randi Cosentino (Chief Academic Officer).
You are a strong fit for this role if you have:
- 8+ years of total experience in management consulting, software-as-a-service client services or similar
- Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
- Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required
- Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, humility, and diplomacy at senior levels
- Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
- Strong organization and team management, with a high attention to detail and the ability to keep track of both the high level progress and the small details
- Examples of how you’ve successfully taken a data-driven approach to account management to increase client satisfaction
- Experience engaging cross-functionally with a broad range of internal and external stakeholders
- A drive to work hard and a plan for how you can refresh/recharge while working in a startup
- Something else? Wonderful, we’re curious to learn more about you!
Guild is increasing economic mobility for working adults by partnering with the largest employers in the country to offer education as a benefit to their employees via our marketplace of nonprofit universities and education institutions. Guild’s proprietary technology platform facilitates the administration of this innovative benefit and our team of coaches helps each employee navigate the path back to school, providing individualized support from day one through program completion. Fast Company recently named Guild as one of the World’s Most Innovative Companies and we've raised over $70 million from top tier investors including Felicis, Bessemer, Redpoint, Rethink EDU, Harrison Metal, Cowboy Ventures, Salesforce and Workday Ventures.
Guild Education is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.