We're looking for a Community Coordinator (Cebador) to help elevate the Ambacebador community. We are looking for an enthusiastic, positive connection builder that lives and breathes the value of community. Emotionally intelligent and digitally astute, you'll work collaboratively with the community to deliver a safe, vibrant and buzzing space for our Guayaki Yerba Mate loyalists. This is a remote and part-time position, working up to 20 hours a week and you may work evenings and weekends. You'll report the Ambacebador Community Manager.
How you’ll help:
Community Growth
- Using Salesforce, review and progress member applications for the Guayaki Community
- Conduct Office hours for new members at least once a week
- Assist in the development and maintenance of recorded edition of Welcome Call
Community Health & Organization
- Assessing community members and taking necessary steps to ensure the quality and overall health of the Community space
- Enforcing Community Guidelines and inspiring Guayaki’s values in everything they do in the community space
- Knowledgeable of community metrics and how they impact user engagement
- Supporting community administration activities including process documentation and maintenance
Community Engagement
- Act as the point person for any questions directed from consumers inquiring about the Guayaki Community
- Support in developing the ongoing creative community calendar of events such as contests, spotlights and broader marketing tie-ins.
- Act as the point person for any questions directed from members within the Guayaki Community Network platform
- Managing the Top Contributors and potential Top Contributors
- Organization and running of online meetup events including Themed Gourd Circles, games nights and other initiatives.
What you’ll provide:
- High school diploma or GED
- Demonstrated passion in Guayaki’s regeneration-driven business model, the brand, and the product
- Thoroughly know, understand, and engage in meaningful discussions about the company's values and products.
- Personable and accountable to both internal and external stakeholders
- Demonstrable ability to coordinate various changing tasks week to week and be flexible to evolving needs
- Emotional intelligence and empathy
- Strong written and verbal communications skills
- Self-motivated, curious, and proactive
- Approaches new and different ideas with curiosity and open-mindedness
- Experience as a participant within the Guayaki Community necessary
- Reliably commit to contracted hours and tasks allocated, show transparency with line manager and act professionally in all interactions with the business.
How you’ll be successful in this role:
- Passion for Guayaki's regeneration-driven business model, the brand, and the product
- Ability to juggle several changing tasks week to week adapt to changing needs
- Rooted in community - extremely engaged with their local community and has knowledge of local trends.
- Professional team-player and collaborator with great oral and written skills
- Enjoyment when connecting with new people
- Approaches new and different ideas with curiosity and with an open-mind
This is a part-time job not eligible for benefits.
At Guayakí Yerba Mate, we're more than just a beverage company: we believe yerba mate culture allows us to "COME TO LIFE" together and is an invitation to personal, social, ecological and cultural regeneration. Market Driven Regeneration™ is Guayakí Yerba Mate’s business model that aspires to create a net positive impact in the world throughout our operations and supply web. It influences the ingredients we source and products we make, distribute, and sell in order to have a positive impact on people and the planet throughout our business.
As our team expands, we are looking for people to join us who are committed to this aspiration and believe a better world is possible. Our company culture is driven by collaboration, support and teamwork which allows us to grow together. We believe that learning from different perspectives and seeking shared solutions together is an opportunity to grow both individually and as an organization. As an international company rooted in yerba mate native to South America, our people come from different cultures and backgrounds that are welcomed and valued. We question the status quo and seek innovative solutions to help drive the global regenerative business movement. We invite individuals to join our team who embrace work as a collective and aspire to using business as a force for good.
More about who we are:
Yerba mate. We love it, we drink it, but what, exactly, is it? Guayakí Yerba Mate started in 1996 as a passion, guided by a purpose and transformed into a brand with the goal of bringing yerba mate to more people. Known to provide a smooth energy boost and improved focus, yerba mate comes from the naturally caffeinated leaves of a species of holly tree found deep in the Atlantic Rainforest of South America and naturally contains a combination of caffeine (also found in coffee), theobromine (also found in chocolate) and polyphenols (also found in green tea) offering a unique beverage experience.
Guayakí Yerba Mate offers a variety of options to meet energy and refreshment needs through a robust portfolio of ready to drink beverages and traditional loose-leaf products. Brewed with yerba mate and infused with real fruit juices and herbs, Guayaki Yerba Mate is proudly sourced with regenerative, organic and fair-trade certified ingredients.
To learn more about our impact, check out our Impact Report at: impactreport.guayaki.com
Guayakí Yerba Mate is an equal-opportunity employer committed to creating a diverse and inclusive workplace. All qualified applicants will be treated with respect and receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, genetic information, sexual orientation, national origin, disability, uniform service, Veteran status, age, or any other protected characteristic per federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance.
