Grow is a Latam-based holding for micromobility and payments. It is the result of the merger between Grin, the Mexican scooter pioneer, and Yellow, a multimodal and payment player from Brazil.

Our team is the heart and thermometer of Grow, we feel what the users feel. We have the responsibility to ensure the best customer experience, leading projects with transversal impact. You’ll be responsible for users, the wallet and partners. Assure the best performance of the Experience Center located in Brasil/México. Maintain excellent service level for all contact channels. Guarantee a good team environment with incentives and high performers. Focuses on KPIs as Customer Satisfaction Score, Resolution time, Team happiness and Service Level. 

Here you are going to be responsible for:

  • Achieve a service level over 90%
  • Assure the resolution time and instructions for every process
  • Create an enjoyable environment for the CX team, developing and hearing people

Our requirements for this position are:

  • Experience leading teams
  • Structured thinking and high focus on results
  • Spanish Native & English Basic - Portuguese (Optional)
  • Innovator soul and receptive to changes

Additional skills:

  • Excel (Basic)
  • Powerpoint (Basic)
  • CRM (Advanced)
  • Zendesk(Medium)
  • SQL (Optional)
  • Fintech/Bank Knowledge (Plus)

Perks:

  • Startup environment 
  • Flexible working hours

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education