Grover’s vision is for more people to get the best out of life – with flexible, affordable access to the tech they want. Our monthly tech rental subscription model is a more sustainable way to use tech – as part of the circular economy.

Grover is growing. Fast. In 5 years, we’ve gone from a small startup based in a Berlin apartment to a team of 200+ people, offering flexible tech rental across Germany, Austria, Spain and The Netherlands. And we’re just getting started. This year, we’re expanding into even more countries and launching even more innovative ways for people to access tech – for them to get more tomorrow now.

Tomorrow’s tech lets us achieve extraordinary things, to experience deeper, work smarter, play harder and live better. So if you want to join us on our mission to get tech into more people’s hands in a simple, smart, sustainable way, we’d love to have you on the team.

We are looking for a Debt Collections Agent for our German and Austrian markets to join our talented Finance team in Berlin.

As a Debt Collections Agent, you will:

  • Contact customers (telephonically and in writing) and inform them of overdue payments
  • Plan course of action to recover outstanding payments
  • Negotiate payoff deadlines or payment plans
  • Respond to customer queries
  • Investigate and resolve discrepancies
  • Update account status and database
  • Alert superiors of debtors unwilling or unable to pay when necessary

You care about:

  • Ownership: you easily communicate ideas, implement them, and take responsibility for your actions
  • Helping others: sharing knowledge with your colleagues is on top of your priorities
  • Fast-paced startups: you love adapting to different situations, and you know how and when to iterate fast and with high quality
  • Our product: you believe in our vision, and are willing to give your best to build the future of Grover

We are looking for a passionate Debt Collections Agent, with:

  • At least 2 years working experience as a debt collections agent
  • Customer service orientation
  • Basic understanding of accounting principles
  • The ability to multitask and work with targets and tight deadlines
  • Experience with MS Office and Salesforce
  • Excellent communication skills (written, verbal and telephone)
  • Excellent negotiation skills
  • Fluency English and German

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