This is a hybrid role based out of San Francisco or Los Angeles (West Hollywood) offices and will require you to be in office Tuesdays and Thursdays.
What’s so interesting about this role?
We are seeking a Head of Safety to lead Grindr’s work to keep our community safe from bad actors and inappropriate content, ensure we’re proactively using best practices and the best technologies to protect and serve our users, and maintain compliance with applicable legal requirements and industry standards.
With more than 13.5 million monthly active users across virtually all countries, Grindr has become a fundamental part of the global LGBTQ+ community. As an app that often facilitates in-person interactions, safety is a unique and important consideration for us. This is especially apparent as nearly 80% of our users live outside the US, including 64 countries in which it is illegal to be gay.
In this imactful & critical role, you will work with a dynamic team dedicated to preventing and addressing issues related to harassment, abuse, and inappropriate content. This is a unique opportunity to utilize your expertise in Trust & Safety policy and moderation operations to promote our mission of connecting the LGBTQ+ community and keeping them safe.
What’s the job?
- Manage Safety Standards Definition: Own and evolve Grindr’s safety standards in partnership with our Legal and Privacy teams and other key stakeholders
- Safety Ops & Tech Strategy and Execution: Develop & implement, with a highly cross-functional team, a global strategy to uphold these safety standards across operations/moderation, technology (including AI/ML systems), data, and product
- External Representation: Represent the company publicly on T&S matters and engage with a wide range of external stakeholders including law enforcement, legislators and regulators, industry associations and peers, non-profit organizations, and business partners
- Integrity of Accounts/User Activity: Lead efforts to maximize the elimination of fake accounts, spam, illegal activity and bad conduct on the platform
- Regulatory Assessment: Partner with Legal & Privacy as needed on regulatory matters, including the evaluation of and participation in consultations and legislative impact assessments
- Performance Monitoring: Define & report on key performance indicators via regular audits and assessments, to identify and mitigate potential safety risks to our users and our business
- Industry Monitoring: Stay abreast of industry trends and best practices to continually enhance user safety
- Crisis Management: Prepare for and respond to crises that impact user trust and safety, in collaboration with our Legal, Comms, and Investor Relations teams
- User Education: Working with Product, user research, and Grindr for Equality, help educate users globally about safe practices on the platform
What are our Safety priorities?
- Protecting the need for some users to maintain anonymity
- Having a zero-tolerance policy on minors being on the platform
- Combating child sexual exploitation and preventing any such content on the platform
- Enforcing anti-solicitation rules
- Eliminate fake accounts, spam, illegal activity and bad conduct on the platform
What we'll love about you
- Proven professional with 5+ years of experience as a Trust & Safety leader for a tech company
- Experience developing strategy, implementing policies, operational improvements, and new products to enhance trust & safety among a large, global consumer base
- In-depth knowledge of online safety issues, policies, and best practices especially when balancing the issues with competing internal and external priorities
- Experience working with international issues across multiple geographies, including areas of freedom of expression, prevention of minors accessing platforms meant for adults, and user generated content.
- Experience with content moderation, specifically around marginalized communities such as the LGBTQ community.
- Ability to influence across the organization without direct authority
- Comfortable making decisions in nuanced situations.
- Excellent verbal and written communication skills.
- Strong analytical skills, including working with large data sets to identify and solve business problems.
What you'll love about us
- Mission and Impact: Grindr is building the global gayborhood in your pocket. Your role will impact the lives of millions of LGBTQ+ people around the world. Through our success, we are making a world where the lives of our community are free, equal, and just.
- Family Insurance: Insurance premium coverage for health, dental, and vision for you and partial coverage for your dependents.
- Retirement Savings: Generous 401K plan with 6% match and immediate vest in the U.S.
- Compensation: Industry-competitive compensation and eligibility for company bonus and equity programs.
- Queer-Inclusive Benefits: Industry-leading gender-affirming offerings with up to 90% cost coverage, access to Included Health, monthly stipends for HRT, and more.
- Additional Benefits: Flexible vacation policy, monthly stipends for cell phone, internet, wellness, food, and commuting, breakfast/lunch provided onsite, and yearly travel & leisure stipend.
About Grindr
Grindr is building the global gayborhood in your pocket. With more than 13.5 million monthly active users, Grindr has become a fundamental part of the LGBTQ+ community and is charting a path to make the world more free, equal, and just. Since 2015, Grindr for Equality has advanced safety, health, and human rights for millions of Grindr users and the global LGBTQ+ community in partnership with more than 100 community organizations in every region of the world.
Our next evolution is underway as a public company that continues to grow and build meaningful experiences for our users. From social issues to product innovations, we're setting audacious goals for our community and the business, and leveraging the latest tech stacks and a culture of engineering excellence to make it happen. At the heart of our work in this new chapter is a shared set of operating principles centered around cultivating curiosity, thinking big, setting and expediting our ambitious goals, and growing through iteration; all while keeping our users #1.
Grindr is headquartered in West Hollywood, California, with offices in the Bay Area, Chicago, New York, and Washington, D.C. With a track record of strong financial performance and plans for continued headcount growth, we’re building a team of talented, passionate, and open-minded people who want to disrupt the dating app space, innovate products, and advance LGBTQ+ culture. Come be a part of this exciting journey with us.
Grindr is an equal-opportunity employer
To learn more about how we handle the personal data of applicants, visit our Employee and Candidate Privacy Policy.
#LI-Hybrid
Grindr is committed to fair and equitable compensation practices. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, location, and market demands. The base pay range is subject to change and may be modified in the future. This role will also be eligible for equity, benefits, and a company bonus program.
