Company Summary:  

Be part of a more sustainable future with Greenworks Tools. We’re looking for dynamic leaders who are excited and eager to help us bring cutting-edge green technology to the marketplace.

Greenworks Tools is the leader in battery-powered outdoor power tools for DIY consumers and landscaping professionals. Our company distributes Greenworks-branded and private label products, as well as products for an extensive network of original equipment manufacturers. With a robust lineup of Greenworks-branded products including 24V, 40V, 60V, 80V, and commercial-grade 82V battery-powered cordless outdoor power tools, a full line of corded equipment, and reel mowers, Greenworks Tools offers the right tool for every job.

Utilizing best-in-class battery, control, and drive technologies, Greenworks Tools deliver the power and performance of comparable gas-powered tools without the mess, noxious fumes, pollution, vibration, and noise associated with gas products.

Position Summary:

The Commercial Dealer Support Representative is responsible for assisting customers and internal departments with their service needs.  This position is the first point of contact for incoming phone call requests and is accountable for maintaining and building customer relationships.  This position is located in Morganton, NC.

Key Responsibilities:

  • Answer customer calls and emails by researching and dispatching commercial related issues, parts look up and availability.
  • Ensures that customers have a positive experience; commit to meet or exceed customer expectations.
  • Facilitate problem solving, research, and dispute resolution between Dealers, Technical Service Representatives and Commercial End Users.
  • Accountable for follow-up with customers to assure they received an appropriate response or resolution.
  • Maintain all conversations and actions within Sales Force.
  • Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by company and factory.
  • Following all safety rules and regulations while performing work assignments and adhering to all policies and procedures as specified.
  • Performing all other duties as assigned by management in a professional and efficient manner.

Experience Required:

  • Strong attention to detail
  • Excellent organizational and time management skills
  • Ability to work overtime, off shifts and weekends as needed is required to support functional leads
  • A demonstrated willingness for continual learning and skill development is required
  • Excellent written and verbal communication skills are required to neatly translate thoughts into written paragraphs and articulate equipment operation and failures
  • Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals
  • Potential physical demands include, but are not limited to: frequent/constant walking and standing, occasional twisting, stooping, kneeling, lifting, handling, pushing, and pulling

Travel:

  • Occasional travel to Distributors and Dealers in United States

Education and Experience:

  • High school education or equivalent is required for this position
  • Previous call center or field service positions

 Experience in the outdoor power equipment industry preferred

Company Benefits

  • Health, dental, and vision coverage
  • Assistance with fertility treatment and adoption
  • 401k company match plan
  • Paid sick, personal, and vacation time

Greenworks Tools is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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