Summary
Supports the activities of the Company related to technical sales; specifically, the development of deck plans and specifications to interpret and define the customer interface and experience to Engineering, Operations and Suppliers. Facilitates communication between Engineering, Customers and Suppliers to ensure clear understanding of requirements and work scope. Engages in special projects as assigned.
Essential Duties and Responsibilities
- Engages in technical discussions with existing and potential clients to gain understanding of customer requirements as they relate to interiors and systems functionality and operability.
- Assists with the development of specifications and/or compliance matrices for major programs.
- Works directly with Sales to provide technical support for new proposals.
- Supports sales presentations and technical discussions with customers as necessary with sales representatives.
- Provides on-site support and training to customers around the world.
- Works directly with engineering managers and project engineers to provide technical assistance as required.
- Ensures products meet client’s expectations.
- Analyzes technology trends and market demand to define projects by means of attending and representing the company at industry trade shows and to promote its services.
- Meets with clients and assists sales representatives with maintaining relationships.
- Participates in assigned duties from the Contact Plan to strengthen customer relationships and lead generation and documents activities in CRM.
- Reviews customer statements of work, RFQs, deck plans and supporting documentation with proposal team and recommend solutions and assumptions.
- Analyzes supplier technical and commercial proposals. Provides input into the preparation of supplier comparison metrics and recommendations for executive management.
- Performs regular technical debriefs to key staff. To include information from the market, trade shows, conferences, vendor visits, etc.
- Contributes to a positive work atmosphere by displaying productive behavior and communication focused on building effective working relationships with customers, clients, suppliers, coworkers, and management.
- Maintains regular attendance including being at work, being on time to work and working full shifts.
- Other duties as assigned.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Leadership Competencies
- Personal Responsibility (Modeling the Way) - You maintain clear leadership philosophy and build consensus around organization values; you make sound and timely decisions by taking calculated risk while assuming responsibility, you evoke trust by being appropriately open, honest, ethical, and consistent; you seek to eliminate inefficiencies and engage others; and you encourage organization, prioritization, follow-through, and time management.
- Direction Setting (Inspiring a Shared Vision) – You create, articulate and inspire a vision for change; you keep organizational focus on customer through expectations, involvement and feedback; you recognize importance of teams and when to use them; and you communicate expectations clearly while encouraging and recognizing accomplishments.
- Strategic Leadership (Challenging the Process) – You analyze trends/benchmarking data, develop alternatives, and identify opportunities for leverage; you set and keep focus on goals, you utilize resources effectively, you anticipate issues; you articulate a vision and encourage innovation and problem-solving to support it; and you display openness to new ideas, change and learning.
- Organizational Management (Enabling Others to Act) – You value and encourage professional and personal development through continuous learning; you delegate and support decision making; you translate strategic goals into actionable plans and remove obstacles; and you maintain cross-functional relationships and gain cooperation and support.
- Inspirational Leadership (Encouraging the Heart) – You lead by example and model the corporate values, you acknowledge mistakes and practice what is preached; you show recognition and appreciation; you create friendly and challenging environment; you treat people with dignity and respect.
Job Core Competencies
- Relationship Building - Builds rapport up, down, and across the organization, establishes collaborative relationships to achieve objectives, seeks win-win solutions to conflict, develops network of professional contacts, displays empathy, and tolerates diverse viewpoints.
- Consultative Selling – You qualify potential customers, build rapport, and establish trust; you ask questions to discover client business needs, apply product and market knowledge effectively, present solutions that meet customer objectives; and you manage and document sales process.
- Analytical Skills– Synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data.
- Business Acumen – You understand business implications of decisions, you conduct cost-benefit analyses, you display orientation to profitability, you demonstrate knowledge of market and competition, and you align work with strategic goals.
- Problem Solving – You identify problems in a timely manner, you gather and analyze information skillfully, you develop alternative solutions, you resolve problems in early stages, and you work well in group problem solving situations.
Summary of Education, Experience & Certification
Bachelor's degree (B. S.) from four-year college or university and a minimum of 8 years of related aviation technical experience and/or training; or equivalent combination of education and experience.
Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.
Required Knowledge, Skills & Abilities
- Ability to read, write analyze, and interpret technical specifications, journals, and legal documents. Ability to respond effectively to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present technical information to top management, and public groups.
- Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management or project teams.
- Ability to clearly analyze customers’ needs and then steer and persuade them into win-win outcomes for the customer and GTI.
- Strong communication, relationship, time-management, and problem-solving skills.
- Strong sense of ethics, character, and interpersonal skills.
- Ability to clearly analyze customer’s needs, steer and persuade them into win-win outcomes for the customer and GTI.
- Must stay knowledgeable in the industry and up to date with technical trends as well as competitors and the marketplace.
- Must possess broad technical knowledge and familiarity with the procurement of aircraft products including raw materials, parts, and commodities. Aerospace background required; aircraft interior industry experience.
- Ability to mentor, motivate and pass on key skills to other relevant members of the organization.
- Demonstrated experience with Internet software; Database software; business productivity suites; Planning software; Engineering software packages; Project Management software; financial tools; and MS Suite.
- Ability to travel domestically and internationally as required. Travel may be extensive at times.
- Ability to work outside of core business hours as required.
- Ability to work well independently and cross-functionally as part of an established and growing team.
- Strong communication, time-management, and problem-solving skills.
- Ability to influence, persuade and negotiate.
- Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
The expected WA salary range for this position is between $102,585.00 - $150,458.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law.
About Greenpoint Technologies
Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It’s complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:
- Big jobs and stretch assignments.
- High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership.
- Ability to make a big, visible impact on the end product.
We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
