**We are hiring for this role in Atlanta & Indianapolis**

Clinical by Greenlight Guru, is an out-of-the-box solution for the electronic capture of data for your clinical investigations or any clinical evidence you need to generate for the entire lifecycle of your device. We are the leading clinical data collection toolbox, purposefully built for MedTech. Customers collect and manage clinical data in pre and post-market clinical studies, including registries, cohorts, surveys, human factor testing, design validation, and more. 

Greenlight Guru is looking for an experienced Clinical Guru to ensure our Clinical Customers achieve their desired outcomes when using our software. As part of the Customer Success team, the Clinical Guru is responsible for ensuring that each customer’s journey is a success from the day they reach out to us and for as long as they use our services. A key task is to ensure that all customers are well educated in Greenlight Guru’s services, get the right help and assistance when needed, and understand how to use the services effectively and in compliance with industry standards. The Clinical Guru will report to the Greenlight Guru Onboarding and Implementation team and will associate with customers from all stages with the “studying building” process. The Clinical Guru will work directly with new customers to ensure they are maximizing the use of the Greenlight Guru Clinical software and achieving their goals. As customers “graduate” from the onboarding program, the Clinical Guru will continue to communicate with customers via our support ticketing system. The Clinical Guru will provide feedback, advice, and solutions to Customers who are currently building and launching their studies. 

Responsibilities:

  • Own the customer onboarding experience by hosting live onboarding and implementation calls, gathering and implementing customer feedback on the onboarding experience, and managing content associated with the onboarding process.  
  • Address and resolve customer support requests reported through Greenlight Guru Clinical’s help desk and other channels
  • Host periodic calls and business reviews to examine customer progress toward milestones, identify risk factors, and suggest areas of optimization and improvement 
  • Collect information and feedback from customers and report this in a structured manner to relevant teams, to further improve services towards customers
  • Assist with other customer success tasks that come up from time to time, such as study and dashboard set up. 
  • Embody the company’s core values of true quality, innovation, and fanatical support
  • Adhere to process and the usage of critical systems, like Salesforce and Gainsight

Requirements:

  • Candidate working hours may vary. Normal business hours for this role will be 8:00am-5:00pm local time. Periodic morning or evening calls may be required during onboarding and to support our global customers. 
  • Experience from the clinical trials area of the MedTech or life science industry.
  • Knowledge of GCP/GxP
  • A highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems
  • Great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
  • Excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, in email, and eventually, in person
  • Tech-savvy and comfortable toggling between various SaaS tools 
  • Proficient user of Zoom, Google suite, Slack, Gainsight, and/or Salesforce a plus
  • Bachelor’s degree or equivalent required.

This role will be located either in Atlanta or Indianapolis. The base salary range for this role is $70,000 - $75,000, though the actual base salary is determined by factors such as, but not limited to, experience, education, skills, and geographic location.  Certain roles may be eligible for incentive compensation and equity.

At Greenlight Guru, we believe that the fundamental importance of Diversity, Equity, Inclusion, and Belonging (DEIB) is critical to our strength as a company We work to provide a safe and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. If you need assistance or accommodations to submit your application for this position, please email careers@greenlight.guru.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Greenlight Guru’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.