Customer Success Account Manager

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Customer Success Account Manager (with Portuguese & Spanish) to join our team!

Greenhouse is the world’s fastest-growing enterprise talent acquisition suite and the person in this role will continue to drive our expansion in LATAM. The CSAM is responsible for customer retention, growth & expansion opportunities, and continued product adoption and optimisation. This role will partner with our customers to help them drive and adopt talent acquisition and recruiting best practices within their organisations.

This position is an individual contributor role reporting to the Senior Manager, Enterprise Customer Success.

Who will love this job

• A strategic hunter - you thrive in a dynamic environment, and clearly see the full picture of an account, always recommending the best solution for both customers and Greenhouse that ultimately drives revenue
• A collaborative teammate – you thrive on working with a team of cross-functional partners (Technical Support, Technical Account Management, Professional Services, Product) through key engagements and customer achievements
• An educator – you're a coach to customers on structured hiring practices, workflows, and Greenhouse's product suite
• A problem solver - you’re not afraid to test, iterate, and chip in ideas when it comes to solutions; you roll with the punches and can adapt, but are excited to be a part of the fix
  
  

What you’ll do

• Manage a book of customers in the LATAM region - SMB right through to Enterprise
• Be responsible for renewals and expansion
• Be a hiring coach and strategic partner to our customers
• Establish relationships high and wide throughout our customers organisations
• Communicate critical customer concerns and opportunities internally

You should have

• Professional fluency in Portuguese, Spanish and English
• Customer-facing experience
• Background in Customer Success, Account Management or Talent Acquisition, a plus

Applicants must be currently authorised to work in the Republic of Ireland on a full-time basis.

Applicants must have permission to work in Ireland on an ongoing basis. Greenhouse is not in a position to support employment permit applications for this role.

Who we are

At Greenhouse, we celebrate having a diverse group of hardworking employees and it hasn’t gone unnoticed. We’ve won numerous awards including Inc. Magazine Best Workplace (2018-2022), Glassdoor #1 Best Place to Work, Forbes Cloud 100, Deloitte Technology Fast 500, Inc. 5000, Crain’s Best Places to Work NYC, Fortune’s Great Place to Work (2019 - 2022),  and Mogul’s Top 100 Workplaces for Diverse Representation (2022). We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 13 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time, depending on tenure, and exempt employees have unlimited paid time off (PTO). For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.

Want to learn more about our interviewing process? Check out our interviewing at Greenhouse page

**We are a distributed company and do our best work where it works best for us - as individuals and as teams.  Our regional headquarters are based in New York (North America) and Dublin (Europe), but our employees are distributed across the US, Canada, and Ireland. **

Our Talent Acquisition (TA) team at Greenhouse has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates’ personal and financial information. Please note that any communication from our hiring teams at Greenhouse regarding a job opportunity will only be made by a Greenhouse employee with an @greenhouse.io email address. We would never ask you as part of our interview process to provide personal or financial information, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you believe you’ve been a victim of a phishing attack, please mark the communication as “spam” and alert us right away at talentacquisition@greenhouse.io.