About Great Oaks Charter Schools

The mission of Great Oaks Charter Schools is to prepare students to succeed in college. What sets Great Oaks Charter Schools apart from other charters is the use of a high-dosage tutoring model implemented by the Great Oaks Tutors Corps, a group of recent college graduates dedicating a year of service, who provide daily tutoring to every student. At Great Oaks, we are committed to providing a rigorous academic program, fostering a positive school culture and building authentic relationships with families. We are seeking hard-working, tenacious people who share the belief that all students deserve a high-quality education. 

About Great Oaks Charter School – Wilmington

The Great Oaks (GO) Charter School - Wilmington opened in downtown Wilmington in the fall of 2015 in the Community Education Building.  In the upcoming 2016-2017 school year Great Oaks – Wilmington will serve 300 students in 6th and 7th grades. GO-WIL will grow to serve children in all grades from 6th-12th by adding on one grade level each year. 

Position Summary 

The Operations Associate is a role the directly supports student recruitment, tutor and staff recruitment, office operations, finance and budget, human resources, IT planning, compliance, and staff morale and culture. Reporting to the Director of Operations, the Operations Associate is hungry to skillfully manage competing priorities, is not afraid to get his/her “hands dirty” and can adeptly drive systems and processes. No two days are alike in operations, and the Operations Associate is truly a go-getter, a trusted advisor, and comfortable with supporting a large staff. Key responsibilities include:

Support the successful operations of Great Oaks – Wilmington by: 

  • Working closely with the Office Manager to ensure front office operations are smooth (all phone calls answered, voicemails returned within 2 days, etc.)
  • Taking the lead on communication efforts for parents and students including creating print materials
  • Maintaining systems and processes for various day-to-day administrative tasks such as updating the school calendar, maintenance of employee records and staff absences and leave requests
  • Supporting in the organization of special events including report card night, staff appreciation events and arranging student field trips 
  • Reading, synthesizing and disseminating all relevant DE DOE and Charter School news and action items to appropriate parties at the school
  • Serving as in-house technology support by setting up and deploying all hardware and software, diagnosing and fixing issues and providing training on technology to school staff
  • Assisting with student transportation including bus management and coordination with student transportation offices
  • Providing support to the Executive Director in their externally facing work including board and community relations and preparing facilities and documents for related meetings
  • Managing all school transportation needs
  • Supporting Director of Operations on grant management when necessary

Supporting in the effort to ensure the quality of the school building and tutor residences by:

  • Partnering with the Director of Operations to ensure all school spaces and tutor residences are equipped to function effectively
  • Working with the Office Manager on ordering and delivery of supplies for the school building and tutor residences ensuring that all items are available when needed
  • Interfacing effectively with non-instructional staff and third party vendors (landlord, maintenance, nurse, etc.)
  • Assisting the Director of Operations in documenting conditions of all facilities, including tutor residences, and scheduling walk-throughs and repairs with vendors as appropriate

Assisting in student and staff recruitment by:

  • Supporting in the campus-based student enrollment process and coordinating the logistics of student and staff recruitment events such as open houses, neighborhood gatherings and attendance at other community events
  • Implementing and maintaining the student enrollment database using Powerschool
  • Working alongside other administrative team members to ensure compliance with federal, state and local requirements including gathering data for reporting purposes
  • Leading school visits for interested parents, guardians, students and prospective staff

Competencies and Qualifications

The successful candidate will have experience in balancing many competing priorities and projects at the same time, preferably in an urban school setting.  S/he will be a problem solver, always thinking on their feet to find creative solutions to any issues that arise. S/he will be incredibly resilient and remain cool, calm and collected even under pressure.

The successful candidate will also have:

  • A strong academic record with a Bachelor’s degree from a competitive college or university required
  • Previous operations/administrative experience in a K-12 education setting 
  • The ability to successfully to complete a variety of projects varying in scope and urgency and see them to their completion with extreme attention to detail 
  • Very strong computer and technology skills including proficiency in Microsoft Word and Excel 
  • Exceptional oral and written communication skills 
  • Excellent ability to stay organized in a fast paced environment
  • An exceptional ability to respond well to feedback and implement it immediately
  • A strong belief that all students can succeed
  • A do-whatever-it takes attitude including a willingness to work occasionally on the weekend or in the evening


Great Oaks provides a competitive compensation and benefits package; exact compensation will vary based on experience and education.


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