A/V & IT Engineer

Grammarly team members in this role will collaborate in person in the Berlin hub 3-4 days per week. They are required to live within a commutable distance of their home hub of Berlin. Grammarly may provide relocation assistance.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

We're looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations and support events and large meetings. As the go-to person for IT in the hub, you'll be responsible for coordinating vendor relationships, managing assets, and playing a key role in employee onboarding and off boarding, hardware and software support, AV equipment management, and event coordination. This office position requires a tech-savvy individual who is available 3-4 times a week and has strong technical skills and a passion for delivering a seamless user experience.

Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.

Your impact

As an IT Helpdesk Engineer, you will be the primary point of contact for managing events and large meetings, with the ability to access additional resources as needed. Your responsibilities include coordinating on-site vendor relationships for A/V services and office network infrastructure while facilitating asset management and coordination within the hub. As you participate in the planning and design of future hub expansions across Europe, your involvement will help to ensure a consistent and seamless experience for all of our hubs.

In this role, you will:

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
• Manage all events and large meetings, coordinating additional resources as necessary.
• Maintain and manage IT assets, including computers, laptops, printers, and AV equipment in our office.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with the installation, maintenance, and troubleshooting of AV equipment, such as videoconferencing and sound systems.
• Manage and document AV inventory, ensuring all equipment is in good condition.
• Support end-users with AV technology during meetings and presentations, ensuring a smooth and seamless experience.
• Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
• Maintain accurate records of IT and AV support requests, resolutions, and equipment inventory.
• Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 3-4 days per week, traveling if necessary to the hub where the team is based.
• Has a bachelor’s degree in Information Technology, Computer Science, or a related field.
• Has experience in IT support, A/V equipment management, and event coordination.
• Has a strong knowledge of macOS and Windows operating systems.
• Has excellent troubleshooting and problem-solving skills.
• Is driven to provide outstanding customer service and has excellent communication skills.
• Is excited to work independently and as part of an international team.
• Is detail-oriented and organized with strong documentation skills.
• Has vendor management experience.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being. We also support professional development and advancement with training, coaching, and regular feedback.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our employee resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs. 
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing life care (including mental health care and risk benefits) and ample and defined time off. We also offer support to set up a home office, wellness and pet care stipends, learning and development opportunities, and more. Note that benefits may differ by location.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, gender, disability, sexual identity, or age.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here. 

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