SUMMARY

The Repairs and Maintenance Manager is responsible for overseeing the repair and maintenance operations across multiple retail locations, ensuring that stores are safe, functional, and well-maintained. This role involves managing routine and emergency repairs, coordinating with external contractors, and maintaining the facility’s systems (HVAC, electrical, plumbing, etc.). The manager is also responsible for spend management, vendor negotiations, and supervision, all while minimizing disruption to store operations. This role is instrumental in maintaining a positive customer experience by ensuring a clean, safe, and well-functioning environment across all retail locations, reflecting our brand at all times.

RESPONSIBILITIES

Repairs and Maintenance Oversight:

Oversee the day-to-day repair and maintenance of all retail store facilities, including HVAC, electrical systems, plumbing, lighting, flooring, and fixtures, etc.
Ensure that repairs are completed efficiently, cost-effectively, and to company standards.
Coordinate routine and proactive maintenance schedules
Manage and supervise external contractors and service providers to ensure quality work and adherence to timelines.
Perform inspections of stores to identify maintenance needs.

Spend and Vendor Management:

Communicate and manage the repair and maintenance spends, both planned and responsive for all retail locations.
Negotiate contracts and maintain relationships with third-party service providers, ensuring competitive pricing and quality service.
Monitor expenses to ensure cost control, and track repair and maintenance costs.
Communicate high-value projects for approval, vetting scopes prior to approval.
Ensure compliance and accountability of Warranty work scopes routing to correct vendors and credit processes being cross-functionally communicated.

Systems & Reporting

Managing vendor and store communications ticketing system to streamline visibility and adherence to SLA’s.
Report on trends and opportunities within our design, builds and supplies to find cost efficiencies.
Partner with the Vice President of Retail Development to put efficiency plans into place.

Health and Safety Compliance:

Ensure all repairs and maintenance work is completed in accordance with health and safety regulations, ADA compliance, building codes, and company standards.

Team Communication:

Provide standards training, guidance, and feedback to store teams. Lead and participate in Laguna U sessions as required.
Ensure that store teams are equipped with the necessary tools and resources to perform their duties efficiently and effectively.

Customer Experience Focus:

Work proactively to prevent equipment failures and ensure a safe and clean environment for customers.
Respond to urgent repair requests promptly to minimize downtime and disruption in the retail environment.
Foster a culture of excellence in service delivery, ensuring that all repair and maintenance activities contribute to a positive shopping experience.

QUALIFICATIONS:

Education:

High School diploma or equivalent required; Associate’s degree or higher in Facilities Management, Business Administration, or a related field preferred.

Experience:

Experience in facilities maintenance, repair management, or retail operations. Experience in retail environments with multi-location operations is preferred.
Previous experience managing a team, including contractors, vendors, and technicians.
Strong knowledge of building systems, including HVAC, electrical, plumbing, and general repairs.
Experience with budgeting, cost control, and managing maintenance projects.

Skills and Competencies:

Strong leadership and team management abilities.
Excellent organizational and time management skills.
Ability to multitask and manage competing priorities in a fast-paced retail environment.
Strong communication skills and the ability to interact effectively with store managers, staff, and external vendors.
Proficient in Google Suite and facilities management software(s).

WORKING CONDITIONS:

This position may require occasional evening or weekend work to minimize disruptions to store operations.
Ability to travel between multiple retail locations may be necessary.

The job description in no way states or implies that these are the only duties to be performed by the Team Member(s) of this position. Team Members will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the Team Member(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Gorjana is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

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