About Good Money Good Money is the world’s first digital banking platform where we make every customer an owner and allocate 50% of our profits to social and environmental impact. We believe in a revolutionary idea: You should own the businesses you buy from just by purchasing products or services from those businesses. We can tap into a movement that helps change a corrupt system that destroys the planet and benefits the 1%.
We want your help building the first digital and mobile co-operative banking platform. We’ve hired a team of 40 and raised funding from top investors to take over the financial system and use it for Good. We’re growing now to prepare for our product launch in late 2019.
Your Core Mission As our customers’ first interaction, you hold one of the most important roles within the team. You’ll be the initial impression of Good Money to all our customers and will strive to bring delight and excellence to each interaction. You’ll work directly with our customers to understand their needs, identify solutions, and deliver a best-in-class experience.
Your Day-to-Day Will Involve
Warmly greeting and assisting customers making contact via inbound emails and phone calls.
Resolving customer issues and answering questions regarding their Good Money account, ownership, and more.
Educating customers about the features associated with their account and any current/ongoing campaigns.
Maintaining product knowledge and staying informed about new features/mobile applications updates.
Attending regular trainings, team meetings, and company wide meetings.
You’ll work out of our office in Chandler, Arizona, Monday - Friday 8:00 a.m. - 5:00 p.m.
What You’ll Need to Succeed:
We value integrity most in our work with our colleagues.
You handle fast-paced and high-pressure situations with agility, grace, and composure; a sense of humor is helpful.
You love working with people and are incredibly helpful by nature.
2+ years of experience in customer service.
A high school diploma.
The Extras That Can Help
Some experience with Zendesk or Helpshift.
Inbound/Outbound Call Center & Email/Chat.
Financial services background
How to Succeed at Good Money
Committed to Saving the World. You are ready to cancel the endless cycles of extractive capitalism and help us build a movement that unlocks regenerative capitalism.
Relentless Problem Solver. You're known for being industrious. You have unfound limitless energy to creatively and independently find solutions to big and important challenges.
Adaptable and Optimistic. You've worked in a fast-paced environment and can navigate ambiguity. You don't let hiccups upset you. You know things can change quickly and are always looking on the bright side.