About Good Inside
Welcome to Good Inside—the science based and revolutionary, expert-guided subscription membership that takes the guesswork out of parenting, offering in-the-moment, actionable strategies that create short-term wins while helping parents build kids’ confidence & long-term resilience. Good Inside was created to be a parent’s true co-pilot in every single step of their parenting journey - giving them the resources and support they need to feel empowered, sturdier, connected, and hopeful.
Fellow moms and clinical psychologists Dr. Becky Kennedy and Dr. Erica Belsky launched Good Inside in January 2021 after discovering that millions of parents around the globe were yearning for support along their parenting journey. Every parent seemed to know the parent they wanted to be, but no one knew how to get there. At Good Inside, we are determined to fill this gap. We believe that parenting is the most important, challenging, and ongoing job in the world—and that parents deserve resources and support.
The Good Inside philosophy is based on the idea that all parents (and kids!) are doing the best they can with the resources they have available at that moment. Dr. Becky shares deep ideas about child development and psychology and translates them into actionable, concrete strategies and scripts that parents can use in their home right away. As we empower parents with more resources—from skills to knowledge to community—they feel better on the inside and do better on the outside.
With a community of over 2 million parents around the globe, Good Inside is disrupting the parenting space, sharing ways of engaging with kids to deepen the parent-child connection, increase respect, set firmer boundaries, and improve behavior.
The Opportunity
Good Inside is looking for an independent, empathetic and detail oriented Part- Time Customer Experience Specialist who will play a pivotal role in providing top-tier, exceptional service for our Good Inside parents, empowering them to utilize our membership to its utmost potential. This position will be up to 20 hours per week.
What You’ll Be Responsible For
- Responding promptly to new support requests, ensuring understanding of member needs
- Accurately and efficiently answering questions regarding Good Inside’s membership and content
- Troubleshooting and documenting bugs, collaborating with the Good Inside Engineering team until resolved
- Documenting customer feedback and requests, advocating for the voice of the customer internally
- Contributing to our Help center articles to assist members in finding their own answers and solutions
- Assisting in developing and documenting support processes to improve day-to-day operations
- Maintaining an in-depth understanding of the Good Inside app and its functionality, collaborating with team members to prepare for new releases
A Great Candidate…
- Is excited about Good Inside's mission and is passionate about improving the lives of parents and children
- Has a bias toward action and is more interested in finding the right answer than being right
- Has a high degree of empathy, with the ability to understand and show care about the experiences and feelings of our members
- Values truthful, direct feedback, even when it can feel uncomfortable
- Is a driven self-starter; you don’t wait to be told what to do but rather look around, spot problems and opportunities, and share ideas you’ve brainstormed
- Is flexible and capable of doing many things (versus just one thing); our most successful employees wear multiple hats and are willing to work on a wide scope of responsibilities
What We’re Looking For in You
- 1+ years of relevant professional experience
- Previous experience in customer-facing roles
- Excellent written communication skills
- Exceptional attention to detail and project management skills
- Tech-savvy with a passion for problem-solving
- Innate curiosity and commitment to learning, understanding product intricacies, customer feedback, and identifying root causes of issues
- Prior experience with our platform or similar parenting platforms is preferred
What We Offer
- Compensation transparency. This is an hourly position starting at $35/hour, 1099
- Remote work environment + Flexible schedule
- A team committed to empowering parents in order to change the way this generation of children are raised.
- A culture that balances hard work, self care, and open and honest communication - we live the Good Inside principles in our workplace from how we lead the company, to how we support employees personal growth, to how we always see the good inside each other.
Equal Employment Opportunity
Good Inside is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
We are dedicated to growing a diverse team of highly talented people. As much as we believe in focusing on the parent behind the parenting and the child behind the behavior, we believe in focusing on the person behind the job. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the good inside of everyone..
If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.
For information about Good Inside's privacy practices, see our Privacy Policy. California applicants, please also see our CA Applicant Privacy Notice.
