Good2Go Auto Insurance is currently hiring Customer Services Representatives to work in our Sales and Operations Center. Use your customer service and people skills to build a successful career within the auto insurance industry. In this position, you will be responsible to manage inbound calls from customers/agents related to billing inquiries, policy questions, and overall customer services.
Here are just some of the Truly Amazing benefits we offer:
You will receive industry-leading, paid training within our auto insurance division.
Comprehensive Medical, Dental & Vision Programs-beginning on the 1st day of the month following 60 days of employment!
401k plans available!
9 paid company Holidays and 13 Days PTO in the first year!
Analyze customer’s complaints and recommend solutions.
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Maintain thorough documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, were taken.
Develop and maintain a knowledge base of the evolving products and service
Communicate changes or adjustment in policies to clients.
Reconcile customer billing information to identify outstanding issues and work to develop solutions based on customers inquiries
We Hire Positive People with:
A desire to build a career
A proven record of providing outstanding success in a customer services position
The ability to solve complex issues
Effective communication and listening skills.
Strong multi-tasking, computer and typing skills
Experience working with Salesforce.com or other related applications
A strong work ethic and reliability
Strong ability to initiate, establish and nurture meaningful business to consumer relationships over the phone
Upbeat and positive demeanor
Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
Flexible with ability to adapt to change in a highly dynamic work environment
Proficiency in Microsoft Office, the Internet, and Basic Math Skills
Preferred (but not required) Skills and Qualifications:
We seek success-minded and driven individuals. Your history is not as important as the attitude, ability, and performance you bring with you to the table.