G/O Media is the publisher of the web’s most original media brands, including Gizmodo, Kotaku, Lifehacker, Deadspin, Jezebel, Jalopnik, The Root, The Onion and The A.V. Club, and reaches over 100 million unique visitors a month—more than one-third of all Americans. We connect with the young, diverse audiences that are shaping our future. Through fearless journalism, provoking comedy, and high-impact storytelling, we elevate the stories and issues our readers and viewers are passionate about.
About the Role
We’re looking for a Product Support Specialist to join the passionate team building the G/O websites and the Kinja publishing platform that supports them.
As an essential member of our product team, you’ll support our employees in the use of our publishing platform, and provide feedback and insight to the product team about opportunities for improvement. You will work directly with team members in editorial, ad operations, marketing, and commerce to offer support using the Kinja platform and to report any system issues that may occur.
Become a subject matter expert in our internal publishing platform
Monitor slack and email notifications for user questions, which you will help the users to resolve using online communication tools including virtual meetings, screen sharing, slack and email.
Escalate any publishing issues to engineering and product teams.
Replicate and document bugs in the system. Create clear tickets in Jira to enable engineers to reproduce and address them.
Create and improve existing documentation in order to provide users with self service access to system documentation.
Have an opportunity to learn our product from top to bottom, interact with our exceptional editorial, adops, and operational teams, and then apply your expertise to develop the next generation of storytelling and publishing tools for G/O Media.
Things You Should Have/Be:
Ability to communicate effectively and empathetically with both editorial and technical users
High proficiency using screen sharing and virtual communication tools
Ability to learn quickly and solve problems
Technical savvy and ability to navigate multiple complex systems simultaneously
Experience documenting technical issues and generating clear artifacts that document technical issues
Knowledge of editorial workflow and online publishing tools
G/O Media is deeply committed to fostering a transparently inclusive workplace environment, and people of color, women, people with disabilities, veterans, and LGBTQIA+ candidates are strongly encouraged to apply. Our company-wide mission is to reach very diverse audiences, and so, we are deeply committed to having teams and leaders that reflect this mission.