Summary: Bring your fun, energetic, can-do attitude to our mission driven start-up. Every day is different, but key responsibilities include office support, entry-level marketing assistance and providing high-quality customer service.

Requirements:

  • Experience in a customer experience or community development role, preferably at a consumer-centric organization (bonus if it is a startup)
  • Feel there is no task too small and are a team player who is willing to roll up his/her sleeves to get the job done
  • Adaptable and flexible in every situation
  • Intuitive and possess a high processing speed
  • Empathetic and clear communicator through all types of communication channels
  • Problem-solver who understands how to work with all types of customer personalities
  • Detail-oriented and highly organized
  • Bachelor’s degree

Responsibilities:

  • Guarantee a consistent multi-channel customer service experience (via phone, email, social media, etc.)
  • Assist Marketing team with administrative needs and entry-level tasks (pulling reports, data-entry, customer response, file uploads, etc.)
  • Assist with product returns and exchanges, mail out replacement pieces to ensure optimal customer experience
  • Provide customer support for wholesale/specialty customers, process orders and manage customer relationships throughout ordering process
  • Answer Phones, check voicemail, and distribute messages
  • Welcome and greet guests
  • Order ongoing food and office supplies 
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