We’re seeking a talented Licensing Advocate who will function as a primary point of contact for new agents joining the GoHealth Sales Teams as they move through the process of on-boarding and becoming ready to sell. In this role, you will be responsible for assisting with on-boarding and administrative tasks for new agents with regard to their resident and non-resident licenses, carrier appointments and carrier certifications. This position requires a service oriented mindset, high degree of accuracy and attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute a complex and multi-step submission and tracking process in a fast-paced environment.

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.

Responsibilities:

  • Provides a superior level of customer service to incoming agents joining GoHealth. This position will require daily interaction with agents and their managers
  • Discretion and adherence to privacy and confidentiality policies
  • Updates systems and databases with a high degree of accuracy in a fast-paced environment
  • Troubleshoots technology issues related to license status that impact an agent’s ability to sell
  • Assists agents with completing forms for licensing, appointments and re-certification; gathers documentation and transmits securely and discreetly
  • Obtains and notarizes affidavits and other state licensing documentation
  • Collaborates with agents and program leaders in the certification process for State Based Marketplaces, FFM and Medicare Certifications
  • Supports new agents through carrier required training during onboarding and for annual re-certification activities

Skills and Experience:

  • Bachelor’s Degree or equivalent work experience
  • 1+ years call center or insurance licensing experience 
  • Polished and professional written and verbal communication skills
  • Detail oriented, organized and a self-motivated continuous learner
  • Proficient with MS Office applications (Microsoft Word and Excel in particular)
  • Ability to manage personal information with a high degree of discretion and sensitivity
  • Licensing experience is desirable; experience with data/working with databases is a plus
  • Experience with manual fingerprinting and eligibility to become a notary are also a plus

Benefits and Perks:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • GoHealth is an Equal Opportunity Employer

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