Connected Benefits, a division of GoHealth, is a group insurance brokerage that offers employee benefits consulting and a seamless benefits administration portal solution. We are a national insurance agency built entirely on the cloud. Our team digitally markets, sells, and services employers and their workforce by providing a full array of insurance products and employee benefits support services coast-to-coast. The benefits administration portal enables brokers to help employers establish employee benefit packages; implement benefits quickly and accurately; allows HR administrators to manage employees and conduct ongoing employee benefits administration; and offers up an “All of your HR, in one place” experience with additional HR features. 

Responsibilities:

Supporting the Account Management Team, the Benefits Administration Specialist’s activities will include but are not limited to:

  • Providing best in class client service to our Group Insurance Division
  • Benefit Administration data entry and system administration (internal and carriers)
  • Processing of all group enrollment forms, change forms and ancillary requests;
  • Thorough documentation of all calls/emails, work effort and related problem resolution in the CRM system
  • Billing and Enrollment Reconciliation for clients
  • Multi-tasking in a fast-paced environment handling a large volume of calls, emails, and paperwork without cutting corners while maintaining accuracy and integrity
  • Resolving client issues in a timely manner and collaborating with the team to ensure benefit programs run smoothly
  • Researching complex employee benefits coverage issues, thinking outside the box to solve problems, and following up promptly with actionable solutions
  • Assisting clients with eligibility requests (adds, terms, deletes)
  • Reducing frustration by assisting clients with complex insurance company paperwork
  • Learning and developing benefit knowledge through carrier meetings, research, and training classes on an ongoing basis
  • Ensuring the protection and security of personal, confidential and identifiable information

Skills and Experience:

  •  1+ years of experience in Health Insurance industry focusing on Employee Benefits, such as medical, dental, vision, life and disability coverage
  • Active Health Insurance Producer license in IL considered a strong plus
  • Technically savvy with experience on SalesForce or other related CRM tools
  • Strong knowledge of SaaS software solutions
  • Ability to communicate clearly and concisely both internally (teammates) and with external contacts (carriers, vendors, clients, etc.)
  • Ability to thrive and maintain focus in a fast-paced, technology-based environment
  • Flexibility and adaptability (processes may change; you must be able to change with them!)
  • Strong organizational skills and acute attention to detail

Benefits and Perks:

  • Open vacation policy
  • 401k program with company match
  • Medical, dental, vision, and life insurance benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • Subsidized gym memberships
  • GoHealth is an Equal Opportunity Employer

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