Do you believe that people should compassionately support one another to create a better world? Well, we do!

Serving as the world’s most trusted fundraising platform, GoFundMe is committed to creating a better world by making it safe and easy for people to support causes they’re passionate about. When someone sees a need—whether it’s in their neighborhood or across the globe—they can turn their compassion into action through GoFundMe. Our customers have raised over $15 billion for their personal causes, making GoFundMe a top 200 website in the US based on traffic, with a monthly audience of over 100 million people.

The Customer Care team is on the front line of understanding our customers' needs. We bring a world-class customer support experience to our customers 24/7, and our Product and Engineering teams leverage our direct feedback to continually improve the GoFundMe customer experience.

This is an incredibly fast-paced role where you are required to move quickly and think on your feet. We’ve hired and retained a group of incredible and intelligent individuals, and we push each other to be the best we can be. We are looking to bring in even more talented folks who can keep stretching our game to the next level!

The Job...

  • Making a difference by offering empathetic support to our customers. 
  • You’ll be connecting directly with organizers who are making a difference in this world, and generous donors who impact the success of each cause. 
  • You’ll be working in a dynamic environment, where you’ll need to be resourceful, creative, adaptable and solution focussed. 
  • You’ll be helping our customers to withdraw their funds successfully, coach them through their fundraising experience, and help navigate troubleshooting scenarios. 
  • Our team primarily provides support via email, with an exciting opportunity to help us expand our chat and phone channels while growing your own skills.

You…

  • Fluent English speaker - This is a must. Proficiency in other languages is a plus!
  • Metric and goal driven - We set high standards so we can provide an effortless experience to our customers. You enjoy challenging yourself and holding yourself accountable to reaching targets!
  • Customer Centric - You care about the experience our customers are having, and understand the impact you have on their GoFundMe experience.
  • Compassionate - Are you someone who truly cares about people and wants to help them? Are you emotionally intelligent and can adjust your approach based on the customer’s situation?
  • Adaptable - Do you enjoy being part of a growing organization, and thrive under new challenges, an ever-evolving environment?
  • Effective communication - you’ll be in constant contact with our customers via different communication channels, will need to be a strong writer and someone that is able to confidently use communication as a tool to address our customers’ needs. 
  • Tech-Savvy - Are you comfortable working in an online space, learning new tools quickly, and troubleshooting tech-issues?
  • Critical thinker and solution-minded - Can you identify potential challenges, trends, and propose solutions? Everyone owns the success of our team! 
  • Attention to detial - Did you notice "detail" is misspelled? 
  • Resourceful - Are you able to research independently, organize your resources effectively and discover creative solutions to challenges you may encounter?
  • Invested in personal growth - Do you have a growth mindset, are hungry for feedback, and have a strong desire to learn?
  • Team Player - You enjoy empowering others, celebrating their wins, and supporting other’s growth
  • Sense of humor - Do you know and appreciate the power of a good laugh? We like to enjoy ourselves!

 Why you’ll love it here...

  • Your work has real purpose and will help change lives on a global scale.
  • We offer competitive pay and excellent benefits. Employees can choose from a wide range of health insurance options, including medical, dental, and vision. We cover 100% of employee premiums and 80% of premiums for spouses and dependents. 
  • We provide generous maternity and paternity leave, as well as a 401(k) retirement plan with company matching.
  • Employees can enjoy perks such as complimentary lunches, commuter benefits, a $600 wellness stipend, paid volunteer time, and generous sick time and paid time off (Due to COVID-19 employees now get a work from home stipend) 
  • We encourage our employees to support fundraisers by offering our Gives Back program. Employees can select a fundraiser every week to nominate to receive a donation from the company.
  • Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.
  • We offer employee resource groups for women, parents, and the LGBTQIA+ community.
  • We are committed to working effectively as a hybrid team, and have initiatives to help find new ways to provide autonomy to our employees!
  • You’ll be a part of a fun, supportive team that works hard and celebrates accomplishments together. 
  • We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
  • We are a certified Great Place to Work and we’re growing fast and have incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

Learn more about GoFundMe:

A Year in Giving: 2020

GoFundMe Heroes

Why GoFundMe

We Support Justice + Equality

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at GoFundMe are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.