This position is not eligible to be performed in Alaska, Colorado, Mississippi, North Dakota, or the Virgin Islands.

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. 

This role can be remote or near any GoDaddy location in the U.S.

Join our team

This Senior Product Manager position at GoDaddy will focus on empowering our customers to succeed by providing digital guidance solutions that help them with purchase decision making, onboarding, value achieved, and retention. This role requires blending artificial intelligence, technical writing, bot tools, and product APIs to deliver customer-specific assistance at scale. In this role you will collaborate with content developers, product managers, engineers, data scientists, marketers, and, most importantly, GoDaddy’s award-winning 24/7 Care team to create solutions that delight customers and help them achieve their goals.

Our team is a welcoming place for all people. Join a supportive working environment where diversity is valued to achieve your best work!

What you’ll get to do…

  • Define and deliver the strategy and roadmap for driving customer success via Digital Care capabilities, including embedded guidance, messaging, chatbots, and help content. Key focus areas will include customer onboarding, activation, and value achieved.
  • Lead product discovery efforts to understand the problem space and find opportunities to help customers succeed. Activities include customer research, competitive analysis, data analysis, and synthesis into practical strategies.
  • Join forces with conversational writers, content developers, UX designers, and software engineers to conceptualize, test, and build engaging and effective Digital Care experiences.
  • Form hypotheses and run experiments to improve customer experience and business outcomes.
  • Work with content and software development team members to continuously improve platform capabilities to increase content developer productivity and experimentation velocity.
  • Working in an Agile Scrum team, provide clear requirements and planning artifacts that guide the prioritization and resource alignment for work. This includes our 3rd party partners.
  • Build relationships with partners and peer teams to clearly communicate and evangelize vision, plans, and business results.

Your experience should include…

  • 3+ years experience as a product manager developing and launching digital products in a fast-paced environment.
  • Experience working with content management systems, chatbots, machine learning methodologies and/or AI technologies a big plus.
  • Passion for understanding customer needs and pairing with data and great design to elegantly solve problems.
  • Shown success being responsible for the product roadmap of significant customer-facing features and releasing via formation of hypotheses and experimentation.
  • Proficient in Agile methodologies and has experience driving Agile product development.
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, assess outcomes and challenge conventional wisdom.
  • Self-starter who is comfortable owning outcomes and making sense out of ambiguity.
  • Intellectual curiosity and desire to learn new things, techniques, and technologies.
  • Excellent organizational, prioritization and communication skills, with a high level of attention to detail.

We've got your back... Enjoy our many benefits (My Wallet), including paid time off, 401k, equity grants and parental leave. Join one of our employee resource groups (Culture). Continue to have a side hustle, if you have one (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us (https://aboutus.godaddy.net/about-us/overview/default.aspx.)

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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US GoDaddy Diversity, Inclusion & Belonging

At GoDaddy, we want our company to be as diverse as our customers, because we believe diverse teams build better products and make for a better place for all of us to work. We’re proud of our culture, and we’re committed to fostering inclusion and belonging for all our employees. Our philosophy is, come as you are and do great work. You belong here!

To make sure we walk the talk when it comes to inclusion, we would like information from you to help guide us. 

We want you to know, GoDaddy does not discriminate on the basis of race/ethnicity, age, sexual orientation, gender, gender identity or expression or any other basis protected by federal, state or local law. Responses are anonymous. Your responses, or your choice not to respond, will not be associated with your specific application and will not in any way be used in the hiring decision.

Below are some voluntary demographic questions. If you choose to answer them, your responses will be used to help us identify areas for improvement as we seek to identify and reduce unconscious bias in our hiring process. 

Which categories describe you?

I identify my gender as: (Select one)

Do you consider yourself a member of the Lesbian, Gay, or Bisexual (LGBTQ) community? (Select one)

In 2016, as part of the White House’s Joining Forces Campaign, GoDaddy pledged to hire 500 veterans and/or veterans’ spouses over the next 5 years. Do you and/or your spouse/domestic partner identify as a (current or former) military service member? (Select one)