GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. With 20 million customers worldwide, GoDaddy is the place people come to name their idea, build a professional website, attract customers and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. To learn more about the company visit www.GoDaddy.com.

Location: You’ll work from our Global Technology Center in Tempe, AZ.

Join our team

As a Support Analyst for Website Security, you will play a vital role in providing support to our website security customers.

What you'll get to do…

We perform different aspects of the incident response life-cycle, which may include the following but not limited to:

  • Detection & Analysis: Verification of outdated software, plugins and other components that could compromise the site/environment, securing mixed http content
  • Containment, Eradication & Recovery: Cleanup of back doors, malware, SPAM, and other bad actors located on our customer’s website (filesystem/database). Configure sites to be behind HTTPS and Firewall. We also test the site’s availability and integrity after the process to assess uptime and site functionality post Firewall set up.
  • Post-Incident Activity: Providing recommendations on how to prevent such issues in the future (password change, removal of local & old backups from the local environment, update software and others).
  • Configuration and proficiency of DNS set up to set up and maintain Website Application Firewall.

Your experience should include...

  • General understanding of security principles and use good security practices in general.
  • Linux experience – CLI and cPanel
  • Experience with Apache, Nginx and other web servers
  • Experience with WordPress, Joomla, Magento, vBulletin and other CMS’s
  • A deep background of how DNS, FTP/SFTP, web, firewalls, CDNs and the Internet work.
  • Strong communications skills, ticket-focused customer support with aptitude for providing excellent service.
  • Strong troubleshooting skills.

You might also have...

  • A get it done right attitude because customer experience matters
  • You take ownership for your projects and communicate clearly
  • High standards and want to make a difference with your work.
  • Ability to work independently with little oversight
  • Organizational skills that allow you to prioritize and plan work activities by using time efficiently
  • Shell scripting / automation
  • Open source and community participation and contributions a plus  

We’ve got your back

Enjoy our many benefits including paid time off, 401k, and parental leave. Join one of our employee resource groups. Continue to have a side hustle (we love entrepreneurs, remember?). Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

If you need help completing an application for a position with GoDaddy, please reach out to our Recruiting Team at myrecruiter@godaddy.com.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

Apply for this Job

* Required
  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


US GoDaddy Diversity, Inclusion & Belonging

At GoDaddy, we want our company to be as diverse as our customers, because we believe diverse teams build better products and make for a better place for all of us to work. We’re proud of our culture, and we’re committed to fostering inclusion and belonging for all our employees. Our philosophy is, come as you are and do great work. You belong here!

To make sure we walk the talk when it comes to inclusion, we would like information from you to help guide us. 

We want you to know, GoDaddy does not discriminate on the basis of race/ethnicity, age, sexual orientation, gender, gender identity or expression or any other basis protected by federal, state or local law. Responses are anonymous. Your responses, or your choice not to respond, will not be associated with your specific application and will not in any way be used in the hiring decision.

Below are some voluntary demographic questions. If you choose to answer them, your responses will be used to help us identify areas for improvement as we seek to identify and reduce unconscious bias in our hiring process. 

Which categories describe you?







I identify my gender as:




Do you consider yourself a member of the Lesbian, Gay, or Bisexual (LGBTQ) community?



In 2016, as part of the White House’s Joining Forces Campaign, GoDaddy pledged to hire 500 veterans and/or veterans’ spouses over the next 5 years. Do you and/or your spouse/domestic partner identify as a (current or former) military service member?