Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Business Operations Manager  to join our Strategic Planning Team under our Business Operations department in Burnaby, Calgary, or Toronto. This role is also available to remote candidates across Canada, excluding Quebec.

Who you are: 

As a Business Operations Manager you will lead Clio’s OKR program and serve as an in-house subject matter expert for OKRs. This is a unique opportunity for a mission-driven individual to join a dynamic, collaborative, and fast-paced team environment. You have a proven history of cross-functional leadership to design and execute on strategic initiatives You will ensure continuous commitment to the use of OKRs throughout the organization and oversee efforts to maintain internal OKR tools, systems and processes. To succeed in this role you should be a strong project and change manager with strong analytical skills and have a drive to continuously learn, grow, and improve.

What your team does:

The Strategic Planning Team focuses on Strategy Design, Execution Planning, Monitoring, and Governing the Strategy - we are passionate about great strategy and decision-making. We strive to be objective and unbiased while presenting strategic options and recommending the path forward. The Strategic Planning Team team has a positive, gritty, and supportive culture. We look for curious people that build partnerships across the business, enjoy finding solutions to ambiguous challenges, and love influencing stakeholders towards a common goal -- especially while using their strong analytical, financial, critical thinking and communications skills to outline the road ahead! In our work together, we aim to be smart, humble, hardworking and above all, collaborative.

What you’ll work on:

  • Work closely as a partner with the executive leadership team, helping plan priorities and ensuring alignment across the entire organization using the OKR methodology.
  • Develop and lead an OKR ambassador network partnering with department/team leaders to facilitate OKR creation and assessment on a quarterly cycle; Facilitates OKR Ambassador meetings 
  • Act as lead administrator for OKR software; Responsible for defining repeatable process for collecting, sharing, and leveraging OKRs and tracking progress against success criteria 
  • Provide leadership as well as analytical support, project and program management on cross-functional and cross-service activities.
  • Create, implement and monitor key success metrics to validate progress, alignment, and overall engagement with the OKR framework
  • Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives
    Lead in-house training and coaching programs on OKR principles, processes and tools for all employees.
  • Relentlessly communicate the why and benefits of OKRs, serving as an initial escalation point for any OKR-related issues

What you may have:

  • Are eager to learn and grow—you likely hold a Bachelor’s or MBA or have significant professional experience in a similar role, and you continue to seek opportunities to level up your skills
  • Experience in startup or tech company during a high-growth stage or an agile/iterative environment with lots of ongoing change and/or management consultant background
  • Enthusiastic about OKRs; understands the benefits of the framework
  • Comfortable to work in ambiguity with a bent towards fast execution and iteration
  • Possess strong cross-functional stakeholder management skills, with the ability to build trusting relationships, credibility, and influence without authority
  • Excellent organization, time management, and prioritization skills
  • Experience building and scaling processes within an organization
  • Have excellent communication skills (written and oral), with the ability to effectively communicate with all levels company-wide, including our senior leadership team
  • Ability to leverage superior analytical, critical thinking, and problem-solving skills for the purposes of delivering business insights and strategic recommendations

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

About Clio

At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system.  We are an award-winning team that has been recognized as one of Canada’s Best Managed Companies, Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies. In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a US$110M Series E funding round and a USD $1.6B valuation.This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

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