Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

We are currently seeking a Salesforce Administrator to join our Revenue Operations department in Burnaby, Calgary, or Toronto. This role is also available to remote candidates across Canada, excluding Quebec.

What your team does:

Revenue Operations has one job—to drive growth by accelerating our revenue-generating teams. We directly support Sales, Marketing, and Customer Success by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Who you are:

We aren’t looking for just any traditional Salesforce Administrator to join this team. We’re looking for someone who will play a fundamental role in setting our company’s overall systems strategy, someone who thrives in a rapid-growth, high-velocity environment, and someone who lives and breathes our values. We’re looking for an innovator!

What you’ll work on:

  • Managing the day-to-day configuration, support, maintenance, and improvement of our Salesforce instance and integrations.
  • Consulting with stakeholders to gather and analyze requirements.
  • Managing and prioritizing user requests, while cultivating a positive support experience.
  • Turning business requirements into reality—designing robust, intelligent, and scalable solutions with the right blend of declarative and custom development.
  • Collaborating with a wider team of Salesforce Administrators and Developers to deliver solutions that delight our users.
  • Working closely with our operations and enablement teams to deliver on strategic initiatives.
  • Keeping up to date with Salesforce releases and best practices to inform and recommend system improvements.
  • Documenting system configuration and administrative processes.
  • Performing quality assurance testing and monitoring data quality and integrity.
  • Providing guidance and coaching for junior administrators.
  • Building training and documentation to grow our Salesforce skills across Clio.
  • Other duties as required.

What you may have:

  • 3+ years of Salesforce administrator experience.
  • Post-secondary education in Computer Science, Business Administration, or relevant discipline.
  • Excellent written and verbal communication.
  • Meticulous organization and task-driven nature.
  • Excellent consulting skills to fully understand requirements and pain points.
  • Strong analytical skills and the ability to meet tight deadlines.
  • Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.

Serious bonus points if you have:

  • Salesforce certification.
  • An understanding of revenue metrics across Sales, Marketing, and Customer Success.
  • Experience working with Salesforce development teams.
  • Experience with DemandTools, Marketo, Drift, Chili Piper, SalesLoft, and other integrations.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility 

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers.

About Clio

At Clio, we are on a mission to transform the legal experience for all. As the world's leading provider of cloud-based legal software, we provide lawyers with low-barrier, affordable solutions to manage and grow their firms more effectively, more profitably, and with better client experiences. Through the cloud, we believe that we can help create a more inclusive legal community and a more equitable legal system. 

We are an award-winning team that has been recognized as one of Canada’s Best Managed Companies, Canada’s Most Admired Cultures and has topped Fast Company’s list of Most Innovative Companies. In line with our mission, we’ve been up to some big things, including becoming a multi-product company, launching a $1 million COVID-19 Legal Relief Initiative, and most recently, securing a  US$110M Series E funding round and a USD $1.6B valuation.

This is a historic moment in the growth of legal technology! As the first legal practice management unicorn globally, and one of only a handful of Canadian unicorns, this is only the beginning. If you’ve ever wanted to do the best work of your career, while having a meaningful impact in the lives of others, then Clio is the place for you.

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