Clio is looking for a Senior Product Manager to join our flagship product, Clio Manage. This is a remote position. When our offices reopen this role can be performed from one of our Canadian offices, remotely across Canada, or a combination of both. Some exemptions may apply. 

Product at Clio

Clio’s mission is to ‘transform the practice of law, for good.’ If you’re into ‘mission-driven’ product management this might be the place for you!

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors, and a product management team which is global and world-class (if we do say so ourselves)! Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of Product at Clio… we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization.Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

Role Description

Clio Manage is Clio's flagship product and is the leading platform in the legal industry for managing law firms. Built in the cloud from the ground up, Clio Manage offers the most modern and innovative experience in the legal industry with a highly-rated mobile app, extensive partner network, and over 200 app integrations.

We help firms improve every aspect of their performance including productivity, revenue, and compliance. We are giving firms the tools they need to transform the practice of law in innovative ways and to better serve their clients.

Responsibilities

Product Leadership

  • As a Senior Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will own and drive successful outcomes in your product area which sits within the Manage portfolio and reports to the Director. With this ownership and autonomy comes accountability for the output and outcomes in your product area.

Strategy and Prioritization

  • You will drive customer and market research, identify opportunities and determine priorities that help Clio best deliver on our annual OKRs and long term mission.

Market and Customer Understanding

  • We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers, (existing, churned and prospect) as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.

Required Qualifications

  • Working in a highly collaborative team without ego
  • Experience using data to inform decisions without succumbing to analysis paralysis
  • The ability to thrive and deliver while surrounded by chaos and ambiguity
  • Genuine ability to put yourself in our customers’ shoes and operate from a place of empathy
  • Enthusiasm to learn a new, complex domain and the humility to ask for help when needed
  • A track record of delivering important, strategic initiatives
  • Demonstrable experience defining success metrics for your products/features and managing against them
  • Selecting and using appropriate decision frameworks to prioritize 
  • A significant number of failures under your belt, the learnings of which you can bring to Clio

Bonus Qualifications

  • Demonstrable experience self-serving answers, insights and data from a variety of data analytics tools

Where your team works:

Clio is currently transitioning to a workplace that is distributed by design. This means that Clio offers employees more choice: the opportunity to work from one of our hub offices across Canada, remotely, or a combination of both. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work whether they prefer to work from an office or remotely.

Why Clio?

Founded in Vancouver, Canada in 2008, Clio is transforming the practice of law, for good. Whether it's our industry-leading cloud-based practice management platform, our legal client relationship management (CRM), our ground-breaking Legal Trends Report or our ever-popular Clio Cloud Conference, Clio is at the forefront of advancing the legal sphere. With the help of the cloud, we make lawyers’ lives simpler and help them better organize and manage their legal practices. 

As one of Canada’s fastest-growing companies with international reach, we employ over 500 individuals with a rapidly growing customer base spanning 90 countries. Clio has been recognized as one of CIX’s Top 20 Most Influential Technology Companies, one of Canada’s Top Small & Medium Employers for three years in a row, and has one of Canada’s 10 Most Admired Corporate Cultures. Additionally, for the last two years, we have been recognized on Deloitte's Fast50 Fast500 lists and were awarded Tech Culture of the Year and one of Canada's Best Managed Companies in 2019.

Diversity and Inclusion

We believe that ensuring diversity and inclusion will produce a better place to work and a better product. We encourage all candidates to apply. 

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