We are currently seeking a Senior Product Manager to join our Payments Infrastructure team. This role can be performed from one of our Canadian offices, remotely across Canada, or a combination of both. Some exemptions may apply. 

Product at Clio

Clio’s mission is to ‘transform the practice of law, for good.’ If you’re into ‘mission-driven’ product management this might be the place for you! 

Our market opportunity is rare in its scale and powered by a strong business model, top-tier investors, and a product management team which is global and world-class (if we do say so ourselves)! Clio is growing rapidly with massive growth opportunities for Product Managers. 

Speaking of Product at Clio…we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

The Opportunity

We’re looking for someone to help us develop the future of payments in the legal industry. Our customers are going through a seismic shift in how they service their clients and the expectations around their relationship and behaviours. Expectations around their payments experience is no exception. Legal has been slow to adopt electronic payments, but the last few years has seen a dramatic tipping point and rapid adoption. We want to ensure our customers and their clients can benefit from best-in-class user experiences with payments. We’re looking for someone who can not only help guide the strategic direction of the Clio products when it comes to payments, but also navigate the business, legal, and regulatory relationships we’ll see along the way.

Responsibilities

Product Leadership

As a Senior Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will own and drive successful outcomes in your product area which sits within Clio’s Payments Infrastructure. With this ownership and autonomy comes accountability for the output and outcomes in your product area.

Strategy and Prioritization

You will drive customer and market research, identify opportunities and determine priorities that help Clio best deliver on our annual OKRs and long term mission.

Market and Customer Understanding

We truly believe that the success of our customers comes first so expectations for Product Managers to be the expert on the user is high. As such, constant communication with customers, (existing, churned and prospect) as well as a deep understanding of the markets in which we operate will be expected. This will be complemented by deep quantitative data to complete the customer picture.

Business Development

You navigate the myriad of relationships necessary to run Clio’s payment infrastructure: working with banks, vendors, regulators and internal stakeholders, such as our finance, legal and technology teams. You select, initiate and negotiate with these different parties in lockstep with our payments roadmap. 

Required Qualifications

  • Experience working on payments infrastructure in a vertical SaaS business
  • Strong payments infrastructure experience and knowledge (tech stack, finance, regulations, etc.)
  • Track record of defining success metrics and delivering strategic initiatives with significant business impact
  • Using decision frameworks to prioritize your roadmap
  • You have a significant number of failures under your belt and can bring those learnings to Clio

Bonus Qualifications

  • Experience working on global payments infrastructure
  • Existing relationships in the payments industry
  • Demonstrable experience self serving answers, insights and data from a variety of data analytics tools

Where your team works:

Clio is currently transitioning to a workplace that is distributed by design. This means that Clio offers employees more choice: the opportunity to work from one of our hub offices across Canada, remotely, or a combination of both. We have invested in best-in-class tools, technology and culture to ensure our team members are able to do their best work whether they prefer to work from an office or remotely.

About Clio

At Clio, we’re more than just a tech company. We’re transforming the practice of law in a permanent and meaningful way that’s bettering the lives of legal professionals while increasing access to justice for all. 

We are high achievers who are setting new standards for what it means to be a tech company. In the past three years, we’ve launched a new interface and experience of our software, acquired our first company, launched a second product, secured the largest Series D in Canadian history at the time, and launched a $1 million dollar relief fund to help legal professionals navigate the challenges of COVID-19 (just to name a few). 

We are dedicated to creating diverse teams and inclusive workplaces. We know that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and innovation. We believe you do your best work when you can show up as your authentic self—and that’s a key part of our culture.

At Clio, you have the chance to not only do the best work of your career, but work that is putting Canada on the global stage. We know our technology changes lives and we’re committed to making an impact. If that’s something that speaks to you—you belong here, too. Join us.

Learn more about our culture and benefits at clio.com/careers

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