We are currently seeking a Customer Support Specialist to join our Support Team in Burnaby.
Founded in Vancouver, Canada in 2008, Clio is transforming the practice of law, for good. Whether it's our industry-leading cloud-based practice management platform, our legal client relationship management (CRM), our ground-breaking Legal Trends Report or our ever-popular Clio Cloud Conference, Clio is at the forefront of advancing the legal sphere. With the help of the cloud, we make lawyers’ lives simpler and help them better organize and manage their legal practices. As one of Canada’s fastest-growing companies with international reach, we employ over 400 individuals with a rapidly growing customer base spanning 90 countries. Clio has been recognized as one of CIX’s Top 20 Most Influential Technology Companies, one of Canada’s Top Small & Medium Employers for three years in a row, and has one of Canada’s 10 Most Admired Corporate Cultures. Additionally, for the last two years, we have been recognized on Deloitte's Fast50 Fast500 lists and were awarded Tech Culture of the Year and one of Canada's Best Managed Companies in 2019.
We’re a tightly knit team of 400+ highly motivated, exceptionally talented employees all rowing towards a common goal: transforming the practice of law, for good. We want you to help us reach our goal of providing an exceptional service experience. In addition to being highly organized and technically strong, the ideal candidate will be a consummate people-person with an outgoing personality and a keen interest in helping our customers get the most out of Clio.
Who you are:
- Naturally curious and thirsty to improve and learn everyday;
- Passionate for improving self-help options, both customer-facing and internal;
- Patient and understanding;
- Able to express yourself in a clear, concise, and empathetic manner;
- Fun, outgoing, and engaging - and loves to work as a cohesive team;
- Proficient in Windows and/or Mac operating environments.
What you'll be doing:
- Handle inbound requests by phone, chat and email with an eye to making the customer experience as effortless as possible;
- Through your mastery of the Clio product, confidently answer the question asked and proactively answer the next one they haven’t even thought of;
- Capture feedback on the product for use by our Product team;
- Methodically troubleshoot issues and coordinate resolution with the rest of the Clio Team;
- Add to our knowledge base, consistently check for quality and coach our users in the usage of this knowledge base;
- Contribute to personal and group projects to improve service delivery and processes across the department.
Serious bonus points if you:
- Have experience working with web-based/SaaS applications;
- Are familiar with Legal or other professional service industries;
- Can work 1:00 PM - 9:00PM or 4PM - 12AM
We could talk to you about our ping pong table, beer taps, yoga classes, and nap room, but, we know you’re looking for more than that. Instead, here are a few of the things that set us apart and make us the employer of choice for top talent in Canada and beyond:
- The chance to do work that matters on a product that truly changes lives. This is the place for driven people who want to make their mark.
- The freedom to choose your own path (and change it) to build a meaningful career that works for you.
- Excellent health and dental coverage, 4 weeks vacation time, parental leave options and education spending
- An RRSP matching program
- Regular games nights and team outings with the best coworkers you’ll ever work with
Diversity and Inclusion
We believe that ensuring diversity and inclusion will produce a better place to work and a better product. We encourage all candidates to apply.