About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

GoCardless is seeking a seasoned Principal Site Reliability Engineer to join our team and take a leading role in ensuring the scalability, reliability, and performance of our payment technology platform. As a global leader in direct bank payment solutions, we are committed to delivering a seamless experience for our customers. We are looking for an individual who is passionate about building and maintaining robust infrastructure, enhancing system reliability, and driving platform initiatives. 

You'll also advise engineers on the SRE team and beyond, nurturing their growth and collaborating closely with other developers throughout the end-to-end development cycle across technical design, implementation, review, and release.

What You'll Do:

  • Lead and drive strategic platform initiatives, focusing on the scalability, reliability, and performance of our technology platform on GCP. This includes a vision of where our Infrastructure needs to be to deliver business objectives and driving a roadmap to meet the vision.
  • Design, implement and refine our Observability stack to ensure high availability and performance, focusing on SLA and availability metrics.
  • Collaborate with engineering and operations teams to identify and enhance the availability measures of critical components and systems.
  • Design and implement strategies, tooling, and processes to improve system uptime and reliability, leveraging our platform on GCP and GKE.
  • Recommend improvements to platform infrastructure and processes, enhancing efficiency and reliability.
  • Lead infrastructure optimisations and architectural improvements in collaboration with cross-functional teams, addressing complex challenges and ensuring scalability.
  • Design, develop and maintain CI/CD pipelines for seamless deployment and release management, ensuring fast resolution of issues impacting SLOs and preventing incidents.
  • Participate in SRE on-call rotation, triaging production issues, and defining appropriate remediation.

What Makes You a Match:

  • 5+ years of experience in SRE / Platform Engineering roles, supporting, scaling, and ensuring the reliability of large-scale end-to-end infrastructures with a proven track record of strategic infrastructure work.
  • Strong expertise and track record of building platforms on top of Kubernetes. 
  • Extensive experience with GCP (or AWS/Azure) and developing distributed systems using cloud services. 
  • Experience with designing large-scale/multi-region architectures.
  • Experience in designing secure systems. Working closely with the Security team to address security posture ( mitigation, compliance etc., )
  • Exceptional problem-solving skills and a passion for developing robust, scalable, and secure solutions.
  • Excellent communication skills to effectively collaborate with cross-functional teams and interface with customers.
  • Ability to root cause sources of instability in high-traffic, distributed systems and manage complex solutions pragmatically.

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - allows you to work flexibly, around your lifestyle
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 


We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn

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UNITED KINGDOM - Demographic Questions

We're committed to making GoCardless a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our mission to build the world’s first global network for recurring payments.

We continually measure our efforts to ensure we're on track, and that's where you can help. The questions below are optional but we'd appreciate you answering them. It's completely anonymous so your answers CANNOT be linked to you individually. They also don't have any impact on the hiring decisions we make.

Want to find out more about D&I at GC? Take a look here.

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