About us

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.

Today, we help over 60,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses. 

We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners, Notion Capital and Bain Capital. Over 500 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career.

Intro to your team

We are seeking to recruit a CRM Data Manager to manage the governance and quality of our client and prospect database. Reporting to the Head of Sales Operations, the candidate will work within a cross-functional team to build and raise the quality of our data within Salesforce.

Part of the Sales operations team this role will involve working closely with both the international sales leadership team, our marketing team and our Salesforce (CRM) team.

The role

  • Build the current database to comprehensively cover the full breadth of our target market

  • Work closely with our Data Privacy team on data compliance

  • Improve the quality of the data through governance

  • Vendor and work with 3rd party data providers

  • Identify and manage new data channels that ensure our sales teams have the highest quality of account and contact data

  • Structure of our data for optimal operational and management reporting

  • Work with data providers to acquire and allocate account / contact level data to territories and sales teams

  • Work with the analysis in Sales operations to visualise the quality of the data

  • Work closely with the cross functional teams to ensure data governance in Sales systems, predominantly Salesforce

  • Built TAM and territory strategy. This includes rolling new territories out at the beginning of the year

  • Build total addressable Market in Salesforce

  • Enrichment of existing contacts data

  • Purge of poor quality contact and account data

  • Data uploads within Salesforce

  • Data research channel development.

  • Wider data governance around marketing requirements

Desired skills

  • Experience in working with CRM data, preferably Salesforce

  • Experience with Ringlead or Cloudingo

  • Experience with Dataloader and Workbench

  • SQL or SOQL experience preferred

  • Strong understanding of the operational and management use of a CRM in a B2B environment

  • Experience in sourcing external data and data acquisition

  • Experience of managing data integration, data matching and data allocation

  • High attention to detail

Life at GoCardless

Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.

We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.

Here at GoCardless we value flexibility, and throughout the challenges of the Covid-19 pandemic we've listened to our global GeeCees to gain a better understanding of the positives and negatives of working remotely (which we've been doing since March 2020).

Their feedback helped us develop our 'Adaptive Working' model, rolling out mid to late 2021. It's built around three components: days in the office, remote working, and enhanced environments. This means teams will be able to come into a GC office between one and three days per week for collaboration and teamwork, with the rest spent working remotely to enable a healthy work/life balance. We’ll also be reimagining our office environments so they enhance the collaboration and socialisation aspects our GeeCees told us they value most highly.

We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.

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UNITED KINGDOM - Demographic Questions

We're committed to making GoCardless a place where everybody can thrive regardless of their background. Championing a diverse, inclusive workplace underpins our mission to build the world’s first global network for recurring payments.

We continually measure our efforts to ensure we're on track, and that's where you can help. The questions below are optional but we'd appreciate you answering them. It's completely anonymous so your answers CANNOT be linked to you individually. They also don't have any impact on the hiring decisions we make.

Want to find out more about D&I at GC? Take a look  here.

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