At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world.
Today, we help over 60,000 businesses take the pain out of getting paid, so they can focus on what they do best. And through our partnerships with over 200 software providers such as Xero, Zuora, Salesforce and Quickbooks, more and more businesses are benefiting from our unique global payments platform every day. We process $15bn of payments a year across more than 30 countries, powering recurring payments for businesses worldwide, from multinational corporations to small businesses.
We’re headquartered in the UK, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners, Notion Capital and Bain Capital. Over 500 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop people who share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career.
Site Reliability Engineering at GC
As a Site Reliability Engineer you'll be part of a small team that sets the direction of the GoCardless core stack. You'll think through the moving pieces that make up our infrastructure and the complex interactions between them. You'll work with every other team within engineering – from product to data – to help build and scale the global platform our product sits on.
We take pride in our work, and open-source as much as we can. We’ve picked some examples of recent open-source work you can use to understand our remit, along with real-world examples of how our team operate from GitHub discussions:
- Kubernetes extensions: We run a lot of our workloads in Kubernetes, and have extended our clusters with a suite of operators that we open-source at gocardless/theatre. We recently added support for authorised consoles, providing developers across GoCardless with a tool to securely administer and debug their application from within a production environment. See the PRs for this feature here.
- HA Postgres tooling: GoCardless prefers Postgres for applications that need relational databases. We run large HA Postgres clusters using a tool called Stolon. Our SRE team built an extension for Stolon called stolon-pgbouncer which can provide zero-downtime failover between Postgres primaries, along with first-class integration with PgBouncer, a common Postgres connection pooler
- Ensuring service reliability: As SREs, we work to ensure the reliability of our services. We recently upgraded our larger Postgres clusters to use the latest Postgres version on more powerful hardware. To ensure this change went smoothly, we wrote a load testing tool for Postgres called pgreplay-go that we used to replay production queries, helping us discover performance regressions. We also wrote a blog post about it.
Diversity is hugely important to us and we welcome applications from those with disabilities and from under-represented backgrounds. Throughout our hiring and onboarding process we make any reasonable adjustments necessary to create a level playing field and continually look at how we can improve in this area. We also have active ‘employee resource groups’ (such a BEAM and Rainbow) that are supported and sponsored by members of our Exec team; they work to engage and inspire our employees on diversity & inclusion topics throughout the year.
We offer flexible working hours and remote working arrangements, enhanced parental leave and pension packages. You’ll also receive equity, because we believe having this ‘buy in’ is a vital part of building a successful business where everybody - regardless of their role - can make a valuable contribution.
Here at GoCardless we value flexibility, and throughout the challenges of the Covid-19 pandemic we've listened to our global GeeCees to gain a better understanding of the positives and negatives of working remotely (which we've been doing since March 2020).
Their feedback helped us develop our 'Adaptive Working' model, rolling out mid to late 2021. It's built around three components: days in the office, remote working, and enhanced environments. This means teams will be able to come into a GC office between one and three days per week for collaboration and teamwork, with the rest spent working remotely to enable a healthy work/life balance. We’ll also be reimagining our office environments so they enhance the collaboration and socialisation aspects our GeeCees told us they value most highly.
We continually review this approach in conjunction with the changing restrictions in each of our locations; additionally we offer support to maintain wellbeing and comfort, including subsidised home office equipment, workstation assessments and a range of remote social activities you can dip in and out of whenever you fancy.