About us

At GoCardless, we’re passionate about payments. Our vision is to provide businesses with the best way to collect recurring payments, wherever they and their customers are in the world. 

Today, we help over 50,000 businesses take the pain out of getting paid, so they can concentrate on what they do best. And by partnering with over 200 software providers, more and more businesses are benefiting from our unique borderless payments platform every day. But we’re just getting started!

We’re headquartered in London, and backed by some of the world’s leading investors including Google Ventures, Salesforce Ventures, Balderton Capital, Accel Partners and Notion Capital. Over 400 employees worldwide have decided to develop their careers with us. We’ve built a friendly, collaborative culture where we hire and develop ambitious people that share our desire to do work we can be proud of. We value learning and feedback, and support colleagues to develop in their role and more broadly in their career. 

 

The role 

Recognising the benefits to US businesses of letting their customers pay by bank debit (ACH), we recently opened our first office there. Located in a WeWork in SOMA, San Francisco, we are starting small and growing big. The role of content is fundamental to our growth strategy, and why we have created the new position of Content and Community Manager. 

The role will work closely with our US Marketing Manager, US General Manager, and sales team to identify and create content that supports demand generation, lead conversion and sales enablement. We anticipate the role will initially focus on three key areas: customer advocacy, partner advocacy, and social media. 

As the first permanent content hire for the US market, this person will also be shaping the content strategy for 2020 and beyond, and establishing the processes and toolkits that will be key as we scale the business, in collaboration with the global content and marketing team in London.  

 

Responsibilities include:

  • Provide strategic advice to the US business on all content related matters, especially the right content mix to support demand generation campaigns and sales engagements
  • Create and commission customer case studies and testimonials across multiple formats, including video; and develop content for advocacy outreach (eg events and webinars)
  • Build out joint content programmes with key enterprise partners (eg Zuora, Salesforce), including combined case studies, announcements and whitepapers
  • In collaboration with our global social media team (in London) help grow our US digital communities, and drive engagement with social-first content that supports business priorities
  • Own the content calendar for our US activity, ensuring content is aligned to global campaigns and initiatives
  • Represent the US business on all global content related matters, from campaign planning through to delivery and measurement
  • Where appropriate, appoint and manage external partners to assist in producing content

 

About you

You don’t need to have experience of the payments or financial worlds. Rather, you’ll be a fast learner who knows how to leverage data, sources and subject matter experts - internally and externally. You’ll know how to distill and present this information in the most compelling ways. And you’ll know how to communicate with businesses about the issues that matter most to them.

  • You will have worked in a B2B marketing and/or sales support content role, either in-house or agency side
  • You may be a specialist in one type of content format, but will have experience of working with other formats (eg video, webinars, infographics), either directly or in an editorial capacity
  • You respect social media best practice, and are able to write short and engaging copy to distill technical topics into digestible engaging content
  • You use data to validate ideas and measure impact, while valuing the creative spark you bring
  • You are highly proactive and able to work independently, yet are just as comfortable working cross-functionally on shared projects and integrated campaigns

Our team comes from a variety of backgrounds and we embrace diversity – if you’re unsure, please apply.

 

Please include an example of a publicly available article you have recently produced.

 

 

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at GoCardless are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.