Employer: Bolt

Position: Field Operations Manager

Terms of Employment: Full-time / Permanent

Location: York, Ontario

Employment Address: 724 Caledonia Rd. York, ON M6B 3X7

Hours of Work: 44 hours/week 

Language: English

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Competitive salary, medical, dental, and vision benefits for you and your family, and management training and career development programs.

Salary: $75,400 / year

Contact: recruitment@secondcloset.com

About the Job:

Bolt is a fully integrated Canadian ecommerce fulfillment and last-mile logistics partner with facilities in Toronto, Vancouver, Montreal, and Ottawa. We offer cost-effective, technology-first solutions to seamlessly manage and securely store inventory, fulfill ecommerce orders and deliver best-in-class customer experiences.

We are an adaptable, solution-focused, fast-paced team looking for energetic people who would like to have a rare opportunity to join one of Canada's fastest-growing companies.

We are a venture-backed business with exciting growth opportunities and we’re looking to hire a Field Operations Manager to join our growing Field Operations team. In this role you will be responsible for leading and directing a team that you will have a hand in building from the ground up. You will oversee all employee scheduling, route planning, dispatching, and will play a large role in hiring new talent. This is a unique opportunity to have a direct impact in developing our operations in a new market and to grow with one of Canada's fastest growing companies. The ideal candidate is someone who has integrity, is energetic, and is committed to providing a high level of customer service during every client facing interaction.

Duties:

  • Training and coaching a team of 200+ drivers and movers 
  • Ensuring high levels of process adherence and customer service through field audits and quality reviews 
  • Monitoring and reporting key KPIs to management 
  • Fostering a culture of workplace safety, high service levels, and productivity
  • Participating in budget development and oversight for the operations 
  • Maintaining best practices, sustainable operations, and performance standards
  • Overseeing health and safety training and compliance with health and safety regulations 
  • Leading team check-ins/huddles and providing updates on company policies and procedures 
  • Co-ordinating, assigning and reviewing the work of employees engaged in: shipping, receiving, storing, distributing, and maintaining inventories of materials, parts and products; co-ordinating production work; dispatching crews; scheduling transportation crews and routes; operating vehicles; and other related activities
  • Overseeing daily utilization of the local fleet, planning efficient route plans and scheduling staff accordingly each day 
  • Delegating and participating in on-site responsibilities (packing, padding/wrapping, disassembly of furniture, etc.)
  • Solving complex problems in real-time while keeping cross-functional leadership apprised of results 
  • Conducting interviews with prospective team members and making hiring decisions and training workers in job duties, safety procedures and company policies
  • Planning efficient route plans and scheduling staff accordingly each day 
  • Leading team development and cultivating values in operational excellence and professionalism
  • Planning, organizing and overseeing operational logistics, establishing work schedules and procedures, resolving work-related issues, providing inputs into progress and other reports and co-ordinating activities with other departments
  • Engaging in strategic planning and forecasting; appraising performance, resolving problems and addressing staffing needs 
  • Ensuring the smooth operation for of the crew's daily activities
  • Requisitioning supplies and materials
  • Ensuring smooth operation of vehicles, equipment and machinery and arranging for maintenance and repair work
  • May perform the same duties as workers supervised.

Requirements: 

  • 2+ years of experience in warehousing, furniture handling, operations, and logistics 
  • 1+ years of managerial experience in a warehouse setting with the ability to execute management directives during a time of exponential growth and to supervise a team 
  • Experience in B2C/B2B and fulfillment and managing a large fleet of trucks 
  • Completion of post-secondary education is preferred 
  • Valid driver's license or the ability to obtain 
  • Previous experience managing direct and indirect reports
  • Strong written and oral communication
  • High level of technology experience (understanding multiple applications and problem solving any issues) 
  • Demonstrated capacity for interfacing with large, multi-million-dollar clients 
  • Experience leading performance management cycles from end-to-end 
  • Excellent decision-making and problem-solving abilities and strong budget development skills
  • Punctual and reliable 
  • Ability to work and travel evening hours, weekends, and holidays 
  • Exceptional time management skills and ability to prioritize tasks in order to adhere to critical business deadlines
  • Exceptional customer service experience
  • Proven leader in professional team development
  • Ability to lift up to 75 lbs
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At Bolt, we are an Equal Opportunity Employer who celebrates and supports diversity. We are committed to providing employees an inclusive work environment that is free of discrimination and harassment. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All employment is decided on the basis of qualifications, merit, and business need.

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